Karen Hemple
Humble,TX
Summary
Accomplished Customer Service Supervisor at USPS, adept in fostering team collaboration and enhancing customer satisfaction through effective problem-solving and empathy. Skilled in employee supervision and multitasking, I significantly improved service quality and team productivity. My proactive approach in addressing customer concerns and coaching employees underscores my commitment to excellence and positive client relations.
Overview
26
26
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
10.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Researched and corrected customer concerns to promote company loyalty.
Rural Mail Carrier
USPS
09.2007 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Medical Assistant
Dr. Johnthan Fox
06.1999 - 02.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
BBA - Business Administration
American InterContinental University
Schaumburg, IL08-2009
Medical Assistant Diploma - Medical Assistant
Star Technical Institute
Egg Harbor, NJ10-2003
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
- Handling escalations
- Delegating work
- Call monitoring
- Issue resolution
- Employee scheduling
- Complaint resolution
- Complaint handling
- Empathy and patience
- Employee supervision
Timeline
Customer Service Supervisor
United States Postal Service, USPS
10.2023 - Current
Rural Mail Carrier
USPS
09.2007 - Current
Medical Assistant
Dr. Johnthan Fox
06.1999 - 02.2003
BBA - Business Administration
American InterContinental University
Medical Assistant Diploma - Medical Assistant
Star Technical Institute
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