Karen Henshaw

* Offered companionship and kindness to elderly patients.

* Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

* Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, and toileting.

* Utilized EPIC and Hill Rom systems to answer calls from patients needing assistance.

* Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit.

* Tracked patient being admitted and leaving the unit.

* Ordered office supplies, medical supplies and patient snacks as requested by nursing staff.

* Assembled and maintained patient medical records and other documents related to patient care.

* Maintained clean, safe and well-organized resident environment.

* Assisted in implementing goals teaching independence and self-sufficiency.

* Maintained resident files documenting progress notes and behavioral issues and concerns.

* *Participated in annual medication administration training.

* Worked in a high volume call center supporting the Kroger Pharmacy network.

* Refilled prescriptions requested, updated insurance information and contacted Dr. offices for refill authorization.

* Met standard requirements for number and duration of phone calls.

* Learned multiple computer systems to insure accuracy of requests.

* Determined financial eligibility and assessed needs of low-income elderly clients.

* Developed care plan detailing services to be provided so that client can age in place.

* Monitored service delivery to determine that needs were being met.

* Maintained confidential documentation and kept files up to date.

* Managed a large caseload of individuals with a wide variety of ages and disabilities.

* Wrote Service Plans which included educational, vocational, and residential goals.

*. Monitored contracted services to determine clients needs were being met.

* Assisted clients in securing public funding and services.

* Maintained client files and confidential documentation.