Karen Hernandez

Restaurant Team Member

Raul Hernandez and Marcela Ledesma

Angleton, TX

08.2020 - 08.2022

Cleaned counters and common areas to minimize spread of germs.
Prepared food items such as salads, sandwiches, desserts, as needed.
Addressed complaints to kitchen staff and served replacement items.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated clearly with kitchen staff regarding order specifics.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Trained new team members on restaurant policies and procedures.
Collaborated with team to deliver timely service of items.
Cleaned tables and chairs to prepare dining area for next customers.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
Packaged and bagged cooked food and prepared items.
Provided quality customer service with a friendly attitude.
Maintained clean and orderly appearance throughout kitchen and dining area.
Followed health code regulations when handling food items safely.
Made meals in accordance with company standards and requirements.
Operated POS terminals to input orders, split bills and calculate totals.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Refreshed inventory supplies for drink and napkin stations.
Provided exceptional service to high volume of daily customers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Replenished condiments and other supplies at tables and stations.
Delivered food to tables in a timely manner.
Performed opening side work duties including setting up dining area for guests arrival.
Answered phone calls promptly and handled inquiries from customers courteously.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Stocked front-of-house supplies such as napkins, utensils, straws.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Filled and served various beverages for customers.
Assisted in taking customer orders and providing recommendations.
Prepared workstations with ingredients and tools to increase efficiency.
Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Collected money, made change and counted out register at end of shift.
Maintained safe food handling practices to prevent germ spread.
Directed patrons to restrooms and other amenities within facility.
Assembled and served meals according to specific guest requirements.
Bussed, cleared, and reset tables as needed throughout shift.
Refilled condiments, napkins and server workstations.
Processed payments accurately and efficiently using POS system.
Greeted customers and provided menus.
Organized takeout orders for customers on the go or ordering ahead of time.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained schedule of class assignments to meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.
Recognized by management for providing exceptional customer service.

Summary

Overview

Work History

Restaurant Team Member

Education

Associate of Applied Science - Real Estate

Skills

Affiliations

Accomplishments

Languages

References

Timeline

Restaurant Team Member

Associate of Applied Science - Real Estate

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