Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karen Hernandez

Hawthorne,United States

Summary

Punctual and honest Head cashier with solid background in fast-paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

The Home Depot
06.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Head Cashier

Home Depot
06.2021 - Current
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Cashier

Michaels Arts And Crafts
11.2019 - 01.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Lawndale High School
Lawndale, CA
06.2013

Skills

  • Policy Enforcement
  • Cash Handling
  • Team Contribution
  • Transaction Approvals
  • Credits and Refunds
  • New Hire Training
  • POS Systems
  • Team Leadership
  • Customer Service
  • Front-End Supervision
  • Problem-solving abilities
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Delivery Scheduling

Accomplishments

  • Earned “Homer” awards for Recoveries (preventing theft) and Excellent Customer Service.
  • Promoted to Head Cashier after only 6 months since being hired.
  • Trained multiple new hires on sales and service techniques.

Timeline

Customer Service Representative

The Home Depot
06.2021 - Current

Head Cashier

Home Depot
06.2021 - Current

Cashier

Michaels Arts And Crafts
11.2019 - 01.2020

High School Diploma -

Lawndale High School

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Karen Hernandez