Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Hernandez

Humble

Summary

Dynamic leader with proven expertise in department leadership and team supervision honed at Lowes Home Improvement. Excelled in fostering customer loyalty, enhancing employee retention, and boosting productivity through strategic resource allocation. Skilled in coaching and mentoring, with a knack for motivational leadership. Achieved significant improvements in operational efficiency and staff development.

Overview

7
7
years of professional experience

Work History

Department Manager

Lowes Home Improvment
01.2020 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

AVID Tutor

Humble ISD
01.2018 - 03.2020
  • Guided students through skillset self-discovery to navigate career and college decision processes.
  • Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
  • Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
  • Prepared instructional materials and tutorial practice techniques for such subjects as mathematics, english, science as well as history.
  • Served as academic and social resource for high school and middle school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
  • Led tutoring workshops for groups of students with related tutoring needs.

Education

High School Diploma -

Humble High School
Humble, TX
05-2018

Skills

  • Department leadership
  • Team supervision
  • Scheduling
  • Loss prevention
  • Coaching and mentoring
  • Customer engagement
  • Sales reporting
  • Motivational leadership
  • Work planning and organization
  • Visual merchandising
  • Task delegation
  • Retail management

Languages

Spanish
Native or Bilingual

Timeline

Department Manager

Lowes Home Improvment
01.2020 - Current

AVID Tutor

Humble ISD
01.2018 - 03.2020

High School Diploma -

Humble High School

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Karen Hernandez