KAREN HERNANDEZ
Dallas,TX
Summary
Dynamic Sales Executive Manager with a proven track record at Clay Cooley Hyundai, excelling in strategic negotiation and client development. Enhanced customer satisfaction through innovative sales techniques, driving measurable growth. Skilled in pipeline management and effective team leadership, fostering enduring relationships that lead to sustained revenue growth. Driven sales executive with several years of experience and a goal-oriented mindset. Successful in cold calling, researching new markets, and building strong client relationships. Eager to apply novel approaches to new business generation and customer retention.
Overview
3
3
years of professional experience
Work History
Sales Executive Manager
CLAY COOLEY HYUNDAI OF MESQUITE
Mesquite, TX
01.2024 - 02.2025
- Enhanced dealership revenue by fostering personalized relationships with clients.
- Closed deals through effective negotiation techniques.
- Built enduring partnerships with clients and colleagues at Clay Cooley Hyundai.
- Monitored customer preferences to boost sales techniques.
- Achieved measurable growth in customer satisfaction by introducing innovative sales methods at Clay Cooley Hyundai.
- Contacted current and potential clients to promote products and services.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
- Generated qualified leads through cold calling and other sources.
- Ensured compliance with applicable laws and regulations related to selling activities.
- Analyzed customer needs, identified opportunities, and developed solutions.
- Managed a portfolio of accounts to achieve long-term success.
- Trained and mentored junior sales representatives and team members.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Negotiated contracts and closed agreements to maximize profit.
SENIOR OPTICAL SPECIALIST
VISIONWORKS
Dallas, TX
07.2022 - 01.2024
- Handled basic bookkeeping tasks diligently.
- Provided tailored recommendations for lenses, lens coatings, and frames to fulfill clients' specifications.
- Coordinated frame selection to match clients' optical needs and personal style.
- Proficient in handling queries concerning optical merchandise and services.
- Created a streamlined approach to handle insurance claims, boosting accuracy and reducing delays.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Monitored inventory of optical supplies, such as frames and lenses, and ensured stock levels were maintained.
- Maintained records of customer prescriptions and contact lens fits.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Managed client frame selection processes and walked through lens options.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
VALET PARKING ATTENDANT
Platinum Parking
Dallas, TX
09.2021 - 12.2022
- Allocated cars to specific sections of the lot.
- Fostered positive connections with customers by addressing their concerns efficiently.
- Ensured vehicle safety and security.
- Partnered with team members for smooth execution within the valet services.
- Guided patrons with navigation assistance, including wheelchair handling.
- Delivered superior customer experiences by optimizing valet service dynamics.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Organized keys for easy retrieval when customers return for their vehicles.
- Maintained orderliness of the parking area at all times.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Responsible for keeping track of all incoming and outgoing vehicles from the lot.
Education
HIGH SCHOOL DIPLOMA -
John Horn High School
Mesquite06.2020
Skills
- Customer Engagement
- Effective Team Leadership
- Skilled at Multitasking
- Strategic Negotiation Skills
- Stock Management
- Financial Record Management
- Analytical Problem Solving
- Effective Communication
- Pipeline management
- Competitor analysis
- Sales coaching
- Lead prospecting
- Sales funnel management
- Upselling strategies
- Client development
- Strategic alliances
- Cold calling
- Sales follow-up
- Sales team leadership
- Networking
- Business networking
- [Software] CRM
- E-commerce knowledge
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Sales Executive Manager
CLAY COOLEY HYUNDAI OF MESQUITE
01.2024 - 02.2025
SENIOR OPTICAL SPECIALIST
VISIONWORKS
07.2022 - 01.2024
VALET PARKING ATTENDANT
Platinum Parking
09.2021 - 12.2022
HIGH SCHOOL DIPLOMA -
John Horn High School
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