Karen Hernandez
Hempstead,NY
Overview
28
28
years of professional experience
Work History
Full Time Family Care Giver
Self Employed/Private Family Caregiver
09.2021 - 01.2025
- Provided full-time care and support for an immediate family member with chronic health needs.
- Managed medical appointments, coordinated healthcare services, and oversaw daily living activities.
- Developed strong organizational, advocacy, and interpersonal skills during this period.
- Demonstrated respect, friendliness and willingness to help wherever needed with team members
- Proven ability to learn quickly and adapt to new situations.
Surgery Scheduler
Northwell Health All About Women
08.2012 - 10.2021
- Expertly managed planning, scheduling, and coordination of outpatient procedures
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries and radiological exams
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Updated daily operating room calendars with accurate appointment schedules.
- Coordinated with facilities to set up surgeries for 11 Physicians.
Authorization Specialist/Surgical Coordinator
University Plaza OB/GYN Associates
09.2007 - 08.2012
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Scheduled patient surgeries and provided necessary treatment and plan documentation.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
Front Desk Supervisor
New York Gynecological & Obstetrical Associates
09.1996 - 04.2007
- Oversaw daily functions of clinical and non clinical areas, implementing updated office protocols to optimize patient care and operational effectiveness.
- Assisted in the hiring and trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Oversaw medical billing and patient checkout procedures, ensuring accuracy, timeliness, and compliance with insurance and regulatory guidelines.
- Directed front desk operations by managing employee schedules and daily office activities, maintaining seamless patient services and administrative support
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Maintained effective communication between physicians and patients, ensuring timely updates, appointment coordination, and patient satisfaction.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
High School Diploma -
Sanford H. Calhoun High School
MerrickMedical Assistant Certificate
Ultrasound Diagnostic School
Carle Place, NYPharmacy Technician Certificate -
Queens College
Flushing, NYBachelor of Science in Nursing Degree In Progress
SUNY Empire State College
Saratoga Springs, NYSkills
- Experienced in managing pre-authorization and scheduling tasks
- Effective verbal and written communication
- Strong problem-solving skills
- Collaborative team player
- Perform efficiently in high-pressure situations
- Empathetic towards patient concerns
- Skilled in Microsoft Office applications and Athena Health
Timeline
Full Time Family Care Giver
Self Employed/Private Family Caregiver
09.2021 - 01.2025
Surgery Scheduler
Northwell Health All About Women
08.2012 - 10.2021
Authorization Specialist/Surgical Coordinator
University Plaza OB/GYN Associates
09.2007 - 08.2012
Front Desk Supervisor
New York Gynecological & Obstetrical Associates
09.1996 - 04.2007
High School Diploma -
Sanford H. Calhoun High School
Medical Assistant Certificate
Ultrasound Diagnostic School
Pharmacy Technician Certificate -
Queens College
Bachelor of Science in Nursing Degree In Progress
SUNY Empire State College
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