Karen Herrera
Mesquite,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
CULICHITOWN
Mesquite, TX
01.2024 - 07.2024
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Ensured compliance with health and safety regulations within the restaurant.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Server
Fresca palapa
Mesquite, TX
03.2023 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
Waitress Trainer
Monterrey Mexican Grill
Garland, TX
07.2021 - 01.2023
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Explained various techniques used in handling large groups of customers efficiently.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-2024
Some College (No Degree) - Nursing
Eastfield College
Mesquite, TXSkills
- Organization and Time Management
- Friendly, Positive Attitude
- Relationship Building
- Problem Resolution
- Decision-Making
- Flexible and Adaptable
- Communication
- [Area of certification] certified
- Collaboration
- Organization
- Customer Service
- Microsoft Word
Certification
- Bls certificate
- Food handler certificate
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Host
CULICHITOWN
01.2024 - 07.2024
Server
Fresca palapa
03.2023 - 07.2024
Waitress Trainer
Monterrey Mexican Grill
07.2021 - 01.2023
High School Diploma -
North Mesquite High School
Some College (No Degree) - Nursing
Eastfield College
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