Karen Herring

• Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
• Created meaningful projects that allowed students to apply their knowledge in real world situations.
• Implemented behavior management strategies to maintain classroom discipline.
• Remained calm and patient in student interactions to support individual growth and development.
• Maintained a safe and orderly learning environment for all students.
• Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
• Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
• Supervised students throughout day, both in classroom and outside during breaks.
• Created lesson plans and chose supporting materials to promote positive learning experiences.
• Provided individualized instruction to meet the needs of all students.
• Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
• Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.

• Oversaw daily operations of front office, ensuring efficient and effective service delivery.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Ensured compliance with health and safety regulations within the front office area.
• Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.

Resolved conflicts between customers or staff members professionally.

• Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
• Developed and maintained a positive working environment, fostering team collaboration.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Ensured all front office activities complied with legal, regulatory, and company policies.
• Handled billing and coding responsibilities with accuracy and efficiency.