Karen Hester
Summary
Customer-focused professional with extensive experience in sales support and service delivery within retail and custodial settings. Demonstrates accuracy in cash handling, workspace organization, and high-quality service in fast-paced environments. Builds strong customer relationships, identifies needs, and resolves issues to enhance satisfaction and drive repeat business. A collaborative team member dedicated to supporting business objectives and fostering a welcoming atmosphere.
Overview
21
21
years of professional experience
Work History
Custodian
Greater Heights Baptist Church
Fayetteville
01.2018 - Current
- Ensured facility cleanliness and safety through regular inspections and upkeep.
- Executed cleaning standards and addressed maintenance issues to uphold facility integrity.
- Maintained cleanliness of church facilities and grounds daily.
- Set up areas for worship services and special events as needed.
- Managed waste disposal and recycling efforts throughout the church premises.
Cashier
Elliot's Bargains
Tyrone
02.2023 - 01.2024
- Delivered excellent customer service to enhance customer satisfaction and supported sales efforts to drive revenue.
- Handled transactions accurately to ensure financial integrity and maintained store standards for optimal shopping experience.
- Balanced cash drawers efficiently and resolved customer concerns to uphold store reputation and customer trust.
Cleaner
TKO Cleaning
Fayetteville
06.2017 - 06.2019
- Delivered residential cleaning services, enhancing client satisfaction through meticulous attention to detail.
- Monitored service delivery standards, ensuring compliance and quality assurance.
- Resolved client concerns and managed supply inventory to maintain operational efficiency.
Customer Service / Money Room Associate
Sam's Club
Fayetteville
01.2016 - 12.2016
- Executed cash handling procedures and prepared accurate deposits.
- Provided customer assistance and facilitated sales transactions.
- Monitored compliance and addressed customer issues effectively.
Cashier / Customer Service
Walmart
Fayetteville
01.2005 - 01.2007
- Processed transactions efficiently, ensuring accurate cash handling.
- Provided exceptional customer service, addressing and resolving customer concerns promptly.
- Executed compliance procedures to ensure regulatory adherence.
Skills
- Cleaning & Maintenance
- Customer service
- Cleaning standards
- Facility Operations
- Building Maintenance
- Facility upkeep
- Standard Compliance
- Inventory Management
- Troubleshooting
- Site Management
- Time Management
- Attention to Detail
- Team Collaboration
- Safety Communication
- Customer Experience
Timeline
Cashier
Elliot's Bargains
02.2023 - 01.2024
Custodian
Greater Heights Baptist Church
01.2018 - Current
Cleaner
TKO Cleaning
06.2017 - 06.2019
Customer Service / Money Room Associate
Sam's Club
01.2016 - 12.2016
Cashier / Customer Service
Walmart
01.2005 - 01.2007