Summary
Overview
Work History
Education
Skills
Hobbies
Quote
Work Availability
Accomplishments
Software
Timeline
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Karen Hicks

Spencer,IN

Summary

Driven Quality Assurance Specialist with a proven track record at Neovia Logistics, enhancing productivity and compliance through analytical thinking and quality improvements. Excelled in team collaboration and customer service, achieving significant process enhancements. Demonstrates exceptional problem-solving skills and a commitment to excellence, ensuring high standards of quality and efficiency. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.

Overview

28
28
years of professional experience

Work History

Quality Assurance Specialist

Neovia Logistics
05.2018 - Current
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

Lead Childcare Provider

Cash's Daycare
04.2014 - 05.2018
  • Conducted assessments of children's developmental milestones providing valuable feedback on their overall growth patterns.
  • Assisted in maintaining a safe, clean, and organized facility to ensure compliance with licensing regulations and promote child wellbeing.
  • Enhanced children''s learning experience by incorporating creative and interactive activities into daily routines.
  • Managed daily operations of the childcare center including staff scheduling, budgeting, and adherence to state regulations.
  • Maintained open lines of communication with families, sharing daily updates on their child's progress and addressing any concerns or questions.

Caregiver, Special Needs

Epic Health Services
06.2016 - 04.2017
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.

Team Captain

Merry Maids
04.2002 - 04.2014
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Enhanced team performance by implementing effective communication and collaboration strategies.
  • Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
  • Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.

Supervisor

Indy Unlocks
04.1996 - 04.2008
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Associate of Applied Science - Medical Assisting

MedTech College
Greenwood, IN
05.2011

GED -

Warren Central High School
Indianapolis, IN
06.2010

Skills

  • Detail Oriented
  • Quality Assurance
  • Analytical Thinking
  • Problem-solving skills
  • Decision-Making
  • Customer Service
  • Team Collaboration
  • Quality improvements

Hobbies

I enjoy doing crafts. Helps me to refocus after a day of work, 

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 9 staff members.
  • Documented and resolved VIN issues which led to client being able to track all product in a timely fashion.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved organizing and processing inventory through effectively helping with documenting overstock inventory.

Software

Microsoft Word

Microsoft Excel

Microsoft Access

Timeline

Quality Assurance Specialist

Neovia Logistics
05.2018 - Current

Caregiver, Special Needs

Epic Health Services
06.2016 - 04.2017

Lead Childcare Provider

Cash's Daycare
04.2014 - 05.2018

Team Captain

Merry Maids
04.2002 - 04.2014

Supervisor

Indy Unlocks
04.1996 - 04.2008

Associate of Applied Science - Medical Assisting

MedTech College

GED -

Warren Central High School

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