Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Hicks

Wylie

Summary

Grocery Store Associate with Exceptional Customer Service and Time Management. An Approachable Team Player who is Knowledgeable with handheld shopping devices, and Dedicated to improving customer experience.

Overview

25
25
years of professional experience

Work History

Deli Associate

Kroger
10.2022 - Current


  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Provide Customer Service at Deli Counter
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils and slicing equipments
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Delivered exemplary customer service, even in peak business periods to promote retention.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
  • Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.

E-Commerce Personal Shopper

Walmart
03.2018 - 09.2022
  • Efficient Performance of Shopping with High Rate of Order Fulfillment and accurance
  • Assisted Customers in the store while Filling Orders
  • Notified Custodial Staff of any Spills or Hazards while Filling Orders
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Managed client budgets effectively, sourcing high-quality products while staying within financial constraints.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.

DISABLED

01.2000 - 03.2018
  • Sustained severe back injury, was unable to maintain employment
  • Dedicated Rehabilitation
  • Recovered Ability to Walk and Work

DISABLED

01.2000 - 03.2018
  • Sustained severe back injury, was unable to maintain employment
  • Dedicated Rehabilitation
  • Recovered Ability to Walk and Work

Education

High School Diploma -

Early County High School
Blakely, Georgia
01.1982

Skills

  • Food product slicing and packaging
  • Food safety compliance
  • Customer relationship management
  • Workplace safety
  • Maintaining cleanliness standards
  • Attention to detail in order management
  • Upselling strategies
  • Shrink control
  • Dedicated work ethic
  • Honesty and integrity
  • Verbal and written communication
  • Product knowledge
  • Proficient in customer interactions
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Food preparations

Timeline

Deli Associate

Kroger
10.2022 - Current

E-Commerce Personal Shopper

Walmart
03.2018 - 09.2022

DISABLED

01.2000 - 03.2018

DISABLED

01.2000 - 03.2018

High School Diploma -

Early County High School

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