Karen Hidalgo
West Palm Beach
Summary
Dedicated service professional recognized for exceptional customer service and attention to detail. Skilled in team collaboration and safety management, consistently creating positive experiences while maintaining a secure environment. Detail-oriented and safety-conscious professional with experience in customer-facing roles. Known for effective communication and conflict resolution skills, consistently ensuring cleanliness and organization in high-traffic environments to enhance guest satisfaction. Proactive individual with a strong background in customer service and safety management. Recognized for the ability to maintain a secure environment and foster teamwork, committed to delivering exceptional service and creating memorable guest experiences.
Overview
8
8
years of professional experience
Work History
Service Valet
The Club at Ibis
West Palm Beach
01.2025 - Current
- Greeted members and guests with friendly, professional service.
- Parked and retrieved vehicles promptly and safely.
- Maintained cleanliness and organization of valet area.
- Assisted guests with luggage and personal items efficiently.
- Communicated vehicle arrival times to guests clearly.
- Monitored parking lot for security and safety concerns.
- Collaborated with team members to enhance guest experience.
- Followed safety procedures while operating vehicles responsibly.
- Collected car keys from customers and returned them when vehicle was retrieved.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted customers upon arrival and provided excellent customer service.
- Answered inquiries regarding services offered by the company.
- Assisted with parking of vehicles in designated areas.
- Offered assistance with directions or local attractions when requested.
- Validated customer information, such as name and phone number, to ensure accuracy in records.
- Prepared shift reports detailing activities completed during each shift worked.
- Assisted customers with loading luggage into their cars before departing.
- Ensured that the valet area was clean and free of debris at all times.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Reported unusual or unsafe situations to security for immediate attention.
House Cleaner
GMC Solution
West Palm Beach
05.2023 - 01.2025
- Cleaned residential spaces using appropriate cleaning tools and products.
- Organized cleaning supplies and maintained inventory levels effectively.
- Followed safety protocols to ensure a secure work environment.
- Communicated with clients to understand specific cleaning needs.
- Performed deep cleaning tasks including carpets, windows, and appliances.
- Assisted in training new staff on cleaning procedures and techniques.
- Maintained a high standard of cleanliness in all assigned areas.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Washed windows inside and outside as needed.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and damp-mopped private stairways and hallways.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Vendor
venezuela shop
venezuela
09.2017 - 11.2022
- Managed inventory levels to ensure product availability for customers.
- Assisted customers with product selection and inquiries during busy hours.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Coordinated vendor deliveries to streamline inventory replenishment procedures.
- Resolved customer complaints efficiently to enhance shopping experience.
- Collaborated with team members to optimize store operations and merchandising displays.
- Conducted regular stock checks to identify low inventory items for reorder.
- Managed day-to-day communications with multiple vendors simultaneously.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
- Lifted boxes using safety techniques when loading and unloading trucks.
- Conducted market research to identify potential new vendors.
- Provided guidance on best practices for working with third-party vendors.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Tracked contract renewals, expirations, amendments, and terminations.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
- Monitored vendor performance against contracted service level agreements.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Assisted in the development of policies and procedures related to vendor oversight.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Operated register, handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reset store displays for special events and seasonal merchandise changes.
- Reduced process lags by training employees on best practices and protocols.
Education
High School Diploma -
U.E.E El Jarillo
Altos Mirandinos01-2019
Skills
- Vehicle operation
- Customer service
- Safety management
- Attention to detail
- Inventory management
- Team collaboration
- Effective communication
- Conflict resolution
- Local knowledge
- Organization skills
- Reporting accuracy
- Sanitization practices
- Vehicle handling expertise
- Professional appearance
- Clean driving record
- Strong work ethic
- Team player mentality
- Parking efficiency
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Service Valet
The Club at Ibis
01.2025 - Current
House Cleaner
GMC Solution
05.2023 - 01.2025
Vendor
venezuela shop
09.2017 - 11.2022
High School Diploma -
U.E.E El Jarillo