Karen Hileman
Voorhees
Summary
With a proven track record at Virtua Medical Group, I excel in office administration and verbal communication, enhancing operational efficiency and customer satisfaction. My meticulous attention to detail and proficiency in Microsoft Office have significantly contributed to streamlining processes and improving data accuracy, positioning me as a valuable asset to any team.
Overview
16
16
years of professional experience
Work History
Office Assistant
Virtua Medical Group
06.2023 - Current
- Maintain multi-physician patient schedules.
- Perform billing function to ensure proper co-pays were collected and daily deposits reconciled.
- Obtaining insurance referrals and prior authorizations.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Assisted with onboarding of new employees.
Birth Registrar Assistant
Virtua Hospital
12.2021 - 06.2023
- Established strong relationships with local government offices to expedite processing times for required paperwork.
- Prioritized work and completed tasks on time against tight deadlines.
- Verified demographics, updated patient profile and collected co-payments or outstanding balances.
- Answered incoming phone calls, scheduled appointments and addressed messages in phone bucket.
- Maintained strict confidentiality of sensitive information while handling patient records and documents.
- Managed high volumes of work efficiently by prioritizing tasks based on urgency and importance.
- Improved accuracy in patient records by meticulously reviewing and verifying birth data.
- Maintained HIPAA compliance with patient medical records and personal health information.
- Assisted families with obtaining copies of vital records, including birth certificates and social security cards, in a timely manner.
- Enhanced communication with medical staff for smoother birth registration processes.
- Efficiently resolved discrepancies or issues related to incomplete or incorrect information provided during the registration process.
- Educated new parents about the importance of registering their child''s birth within mandated timeframes for legal purposes.
- Reduced errors in documentation through careful proofreading and verification of entered data against source documents.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Data Entry Specialist
Harrison National Employment at Freedom Mortgage
11.2020 - 11.2021
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
Senior Sales Associate
Lush Cosmetics
10.2015 - 11.2017
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
Lead Team Member
Chick-fil-A
01.2015 - 11.2015
- Developed strong relationships with key stakeholders to ensure seamless execution of projects and initiatives.
- Established clear performance objectives for team members, providing regular feedback on progress toward goals and coaching as needed.
- Led successful project implementations from inception to completion by coordinating resources, setting priorities, monitoring progress, and mitigating risks as they arose.
- Championed employee engagement efforts, resulting in higher retention rates and improved morale throughout the organization.
- Delegated tasks strategically based on individual strengths, promoting a sense of ownership among team members while optimizing outcomes.
- Resolved conflicts between team members swiftly and effectively, maintaining a harmonious working environment conducive to success.
- Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted team members in daily payments and reconciled end of day registers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Continuously checked products for quality assurance according to strict guidelines.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Managed inventory of parts and components.
Crew Trainer
McDonald's Restaurant
08.2009 - 01.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Fostered positive work environment, leading to increase in crew morale and productivity.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Conducted daily inventory checks to prevent shortages during peak hours.
Education
High School Diploma -
Eastern Regional High School
Voorhees, NJ06-2014
Skills
- Data entry
- Verbal communication
- Microsoft Office
- Epic and several medical insurance portals
- Office administration
- Prioritizing work
- Appointment scheduling
- Multi-line phone proficiency
- Scheduling appointments
- Payment processing
- Front office management
- Meticulous attention to detail
Timeline
Office Assistant
Virtua Medical Group
06.2023 - Current
Birth Registrar Assistant
Virtua Hospital
12.2021 - 06.2023
Data Entry Specialist
Harrison National Employment at Freedom Mortgage
11.2020 - 11.2021
Senior Sales Associate
Lush Cosmetics
10.2015 - 11.2017
Lead Team Member
Chick-fil-A
01.2015 - 11.2015
Crew Trainer
McDonald's Restaurant
08.2009 - 01.2015
High School Diploma -
Eastern Regional High School
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