Karen Hill
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful learning activities to complement and validate course curriculum.
Overview
3
3
years of professional experience
Work History
MSR III (GPO)
Navy Federal Credit Union
01.2021 - Current
- Serves as ASII Engagement Ambassador, Tier 1 Assist Line, Active and Passive Navigation,
- Facilitates onboarding meetings with new hires on regular basis
- Designs and executes engaging team-building activities on a monthly basis to foster continuous improvement in our operational proficiency and expertise
- Collaborate with Supervisor to test monthly learning activities
- Worked in conjunction with upper management and project manager to execute a testing pilot aimed at evaluating the effectiveness of new live assist alternatives that have been successful
- Plan, Coordinate, and schedule team potlucks and outings, Recognize birthday/anniversaries to promote team appreciation and engagement
- Regularly lead meetings focusing on new updates and system changes to promote excellent member service
- Develop new techniques to ensure new skills and objectives are met
- Proficiently navigate various Navy Federal applications and use adequate knowledge to aid on Tier 1 calls to navigate MSR’S through Enet chapters and manual driven questions
- Serves as a subject matter expert regarding business functions, systems, policies and/or procedures
- Respond to inquiries and requests from members and other individuals within a high call volume contact center, Supports team member satisfaction by resolving issues with knowledgeable and friendly service
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Management Development Certificate - Business Management
The University of West Florida
12.2023
Associate of Arts - Education
Pensacola State College
Pensacola, FL12.2022
Administrative Office Specialist - Administrative Assistance And Secretarial Science
George Stone Technical College
Pensacola, FL05.2019
Skills
- Public Speaking
- Experience with classroom instruction and facilitation
- Excellent listening and telephone skills
- Exceptional verbal and written communication skills
- Time management skills
- Student Engagement
- Classroom Oversight
- Online Instruction
- Materials Preparation
- Lesson Planning
- Creative Problem-Solving
- Subject Matter Expertise
Timeline
MSR III (GPO)
Navy Federal Credit Union
01.2021 - Current
Management Development Certificate - Business Management
The University of West Florida
Associate of Arts - Education
Pensacola State College
Administrative Office Specialist - Administrative Assistance And Secretarial Science
George Stone Technical College
Similar Profiles
LAURA M. KINGLAURA M. KING
Appraisal Underwriter II at Navy Federal Credit UnionAppraisal Underwriter II at Navy Federal Credit Union
Vanessa K. YoungVanessa K. Young
Real Estate Lending Resolution Specialist II at Navy Federal Credit UnionReal Estate Lending Resolution Specialist II at Navy Federal Credit Union
Virgie ColeVirgie Cole
Senior Member Service Representative at Navy Federal Credit UnionSenior Member Service Representative at Navy Federal Credit Union
Windi NuseWindi Nuse
Member Service Representative V at Navy Federal Credit UnionMember Service Representative V at Navy Federal Credit Union
Lerome WilliamsLerome Williams
Flooring Installer at LRW Flooring LLCFlooring Installer at LRW Flooring LLC