Karen Hilliard
Concord,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Aide
Home Instead
10.2025 - 02.2026
- Assisted home based clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted with end-of-life care.
- Followed nutritional plans to prepare optimal meals.
Psychiatric Care Technician / PNA
Western State Hospital
07.2024 - 04.2025
- Monitor Psychiatric patients and assist with ADL’s. Support the admission and discharge team of the Mental Hospital. Monitored 8 patients each shift. Worked directly under supervision of RN.
- Documented patient behaviors, reactions, and progress in medical records, maintaining confidentiality and accuracy.
- Reduced incidents of self-harm by establishing a safe and therapeutic environment for patients.
Merchandise Assistant Manager
Dollar Tree, Charlottesville, Va.
10.2023 - 06.2024
- Assisted with all store functions and day-to-day store activities as directed by the Store Manager. Maintained all areas of the store; including the stockroom and sales floor, to company standards to include recovery. Assisted in ordering and stocking all merchandise needs, including frozen & refrigerated.
Deli Manager
Food Lion
10.2020 - 03.2023
- Handled all aspects of managing the Deli Bakery Department daily. Management of labor and coaching of associates to achieve productivity expectations.
- Observed and corrected all unsafe conditions that could cause associate or customer accidents. Ensure compliance with local, State and Federal regulations.
- Set schedules for 8 staff by planning and designating shifts and hours.
Merchandise Assistant Manager
Dollar Tree, Fort Washington, Md.
03.2017 - 09.2020
- Assisted with all store functions and day-to-day store activities as directed by the Store Manager. Supervised night shift Stocking Crew.
- Monitored inventory levels closely to reduce overstock situations, resulting in reduced markdowns and improved profit margins.
Personal Care Assistant
Home Centris
01.2017 - 03.2020
- Assisted with daily living operations. Ensured that client medications were administered on time. Completed necessary household task to maintain a clean environment.
- Worked with Occupational Therapist and other healthcare team members.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Skills
- CPR / BLS Certification
- Driver's license
- Medical charting
- Behavioral management
- Emotional support and companionship
- Patient transportation
Certification
- Certified Nurse Assistant - North Carolina
- Home Health Aide
Timeline
Home Health Aide
Home Instead
10.2025 - 02.2026
Psychiatric Care Technician / PNA
Western State Hospital
07.2024 - 04.2025
Merchandise Assistant Manager
Dollar Tree, Charlottesville, Va.
10.2023 - 06.2024
Deli Manager
Food Lion
10.2020 - 03.2023
Merchandise Assistant Manager
Dollar Tree, Fort Washington, Md.
03.2017 - 09.2020
Personal Care Assistant
Home Centris
01.2017 - 03.2020