Overview
Work History
Education
Skills
Timeline
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Karen Hodgerney

Leicester,MA

Overview

28
28
years of professional experience

Work History

Operations Manager

College of the Holy Cross
05.2009 - Current
  • Coordinates all aspects of the Office of Student Accessibility Services and Associate Dean for Student Development: Attends to phone, emails, and other forms of communication, paperwork, and scheduling
    appointments. Processes billing payments, arranges meetings, and maintains efficiency in the office workflow. Organized workloads to streamline tasks and efficiently oversee day-to-day operations.
  • Oversee and coordinate Test Proctoring Services for students with a reduced distraction environment and extended time accommodations. Coordinates assistive technology accommodations, and facilitates final exams—developed test proctoring policies, and testing accommodations guidelines.
  • Facilitates all accommodations for all students registered
    with the office (Academic, Housing, Dining, Parking/Transportation): Enters accommodations into appropriate software and creates accommodation letters.
  • The hiring of student proctors and note-takers. Makes independent decisions and solves logistical problems regarding note-takers and exam proctoring. Maintains ongoing communication withAccessibility Services staff, students, parents, faculty, and prospective families.
  • Provide consultation, information, and referral to students and families.
  • Run monthly budget reports for 7 offices through Adaptive.
  • Collaborate closely with the Associate Dean, Director, Associate, and Assistant Director to effectively improve office operations.
  • Supervised Student Workers with 125+ employees
  • Coordinated travel arrangements by booking hotel rooms, and flights for staff. Allocate travel expenses through Chrome River

Administrative Assistant

College of the Holy Cross
05.2001 - 05.2009
  • Answered phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively,.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Ability to calmly interact with distressed students, and parents.

Administrative Assistant

Advanced Detection
01.1997 - 04.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

High School Diploma -

Leicester High School
Leicester, MA
05.1985

Skills

  • Problem-solving, Customer Service, Proficient with Microsoft Office Products, managing current databases Accommodate, Medicat, STAR, MyHC, Google Calendar, Doodle Poll, Adaptive, Moodle, SuperSass, Survey Monkey, Famis, PeopleSoft, Chrome River, UKG, Hr Manager Self-Services -Hire- I9 Verification, and Bookshare & Learning Ally

Timeline

Operations Manager

College of the Holy Cross
05.2009 - Current

Administrative Assistant

College of the Holy Cross
05.2001 - 05.2009

Administrative Assistant

Advanced Detection
01.1997 - 04.2009

High School Diploma -

Leicester High School

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Karen Hodgerney