KAREN HODKINSON
Summary
Dynamic assistant manager with extensive expertise in office administration, customer service, and sales, adept at supervising multiple teams to ensure operational efficiency. Proven ability to maintain organized workspaces, manage schedules, and update procedures while fostering team development and enhancing overall performance. A strong work ethic combined with a deep understanding of marketing and customer service fuels a commitment to delivering exceptional client experiences. Highly motivated and adaptable, thriving in fast-paced environments while quickly mastering new skills to meet evolving business needs, with a solid track record in driving revenue growth and enhancing customer satisfaction through strategic planning and effective relationship-building.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Harbor Freight Tools
05.2022 - Current
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Processed cash, credit and check transactions with POS system and cash register.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained store and maintained appearance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Manager
Summit Food Service Management
09.2017 - 05.2022
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Cashier/Customer Service
EXPRESSWAY
08.2015 - 11.2017
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
Overnight Supervisor
Kwik Trip
08.2011 - 05.2015
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
Education
Generals -
Morristown High School
Morristown, Mn05.1990
Skills
- Management, Key Holder, Cash Handling, Multi tasker, Exceptional Customer Service
- Training Staff
- Task Delegation
- Reviewing Employees
- Sales Strategies
- Tracking Sales Metrics
- Customer Service Management
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Sales Leadership
- Team Building and Motivation
- Staff Coaching and Training
- Handling Complaints
- Decision Making
- Financial Recordkeeping
- Retail Operations
- Product Ordering
- Store Operations Oversight
- Problem Anticipation and Resolution
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Motivational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
Fork lift certified
Languages
English
Full Professional
Timeline
Sales Supervisor
Harbor Freight Tools
05.2022 - Current
Assistant Manager
Summit Food Service Management
09.2017 - 05.2022
Cashier/Customer Service
EXPRESSWAY
08.2015 - 11.2017
Overnight Supervisor
Kwik Trip
08.2011 - 05.2015
Generals -
Morristown High School
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