Karen Hofer
Palm Bay,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Administrative Manager
Real Estate Service Team, LLC
2018.03 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
OWNER/Manager
COOKIES IN BLOOM
1999.01 - 2018.01
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Bachelor of Science - Aeronautical Studies Management
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL05.1991
Associate of Science - Business Administration
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL05.1991
Skills
- Office Supervision
- Hiring and Training
- Resources Allocation
- Performance Evaluations
- Organization and Multitasking
- Accounting Procedures
Additional Information
Software Knowledge: Microsoft Office, Quickbooks, Peachtree, Rent Manager, Flexmls
Timeline
Administrative Manager
Real Estate Service Team, LLC
2018.03 - Current
OWNER/Manager
COOKIES IN BLOOM
1999.01 - 2018.01
Bachelor of Science - Aeronautical Studies Management
Embry-Riddle Aeronautical University - Daytona Beach
Associate of Science - Business Administration
Embry-Riddle Aeronautical University - Daytona Beach
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