Karen Holcomb
Niceville,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
34
34
years of professional experience
Work History
Supervisor
Okaloosa County Tax Collector
Niceville, FL. 32578
05.2011 - Current
- Awarded Tax Collector Certified Professional (TCCP) on 06/23/2015
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Created, prepared, and delivered reports to various departments.
- Completed bi-weekly payroll for eight employees.
EMT School Health Technician
Pediatric Services Of America, Inc.
Okaloosa County, FL.
06.2009 - 05.2011
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies, injuries and illnesses.
- Administration of medications to students.
- Inputted all administered medications and new medication intakes into computer and filing all hard copies.
- Monitored all inventory and expiration dates on prescription and over the counter medications and supplies.
- Completed ongoing medication and patient logs.
- Contacted parent/guardian of students.
Home Daycare Owner
Self-employeed
Niceville, FL
05.2008 - 05.2009
- I ran a state registered home daycare allowing up to 10 children under my care in my home including infants to school-age.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Created and followed pre-school curriculums for each age group.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child's progress.
- Attended all required in-service training hours annually.
- Updated all children's files and records.
- Kept current certifications for CPR and First Aid training.
Preschool Teacher
Pam's Lighthouse Learning Center
Niceville, FL
08.2007 - 05.2008
- Ensured a clean, safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Attended all required in-service training hours annually.
- Kept current certifications on CPR and First Aid training.
Assistant Manager
Pizza Hut
Niceville, FL
03.2007 - 05.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Home Daycare Owner
Self-employeed
Valparaiso, FL
11.2000 - 05.2005
- I ran a state registered home daycare allowing up to 10 children under my care in my home including infants to school-age.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Created and followed pre-school curriculums for each age group.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child's progress.
- Attended all required in-service training hours annually.
- Updated all children's files and records.
- Kept current certifications for CPR and First Aid training.
Preschool Teacher
Fundamentals Daycare
Niceville, FL
10.1997 - 10.2000
- Ensured a clean, safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Attended all required in-service training hours annually.
- Kept current certifications on CPR and First Aid training.
Secretary
Labor Cost Management/Drug Free Management
Fort Walton Beach, FL
03.1995 - 10.1997
- Managed filing system, entered data and completed other clerical tasks to include all accounts payable and receivable transactions.
- Provided clerical support to company clients by copying, faxing, and filing documents.
- Recorded new hires, transfers, terminations, and changes in job classifications for all leased employee files.
- Ran payroll and handled all workman's comp and insurance benefit claims.
- Managed all accounts payable and receivable transactions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Performed alcohol testing as a certified technician and collected specimens to be sent off for drug testing.
Server/Cook Shift Leader
Pizza Hut
Niceville, FL
07.1992 - 10.1997
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Managed opening and closing shift kitchen tasks.
- Measured and mixed ingredients according to precise recipes for best results.
Concessionist
Twin Cities Cinema
Niceville, FL
07.1990 - 07.1992
- Enhanced customer satisfaction by providing excellent service and maintaining a clean concession stand area.
- Managed inventory to ensure adequate stock levels, reducing waste and spoilage.
- Assisted in the training of new concession staff, contributing to a cohesive team environment.
- Worked efficiently under pressure, consistently meeting the needs of customers during peak times and special events.
- Handled cash transactions accurately, balancing cash drawers at the end of each shift without discrepancies.
- Delivered outstanding customer service by promptly addressing questions or concerns regarding menu items, prices, or ingredients.
- Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
- Tabulated food and beverage orders quickly so guests avoided delays in seating.
- Assisted film crew functions to enhance experience with picture and sound quality, temperature and lighting.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums and restrooms.
- Provided engaging, hospitable service to guests in theater.
- Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Accurately operated cash register to process customer payments.
Education
EMT Certification Program - Emergency Medical Technology
Northwest Florida State College
Niceville, FL05.2009
High School Diploma -
Niceville Senior High School
Niceville, FL05.1992
Skills
- Staff Management
- Staff Discipline
- Goal-Oriented
- Processes and procedures
- Complex Problem-Solving
- Excellent Communication
- Time management abilities
- Team building
- Decision-Making
- Multitasking Abilities
- Professional Demeanor
- Problem-Solving
- Active Listening
- Self Motivation
- Attention to Detail
Timeline
Supervisor
Okaloosa County Tax Collector
05.2011 - Current
EMT School Health Technician
Pediatric Services Of America, Inc.
06.2009 - 05.2011
Home Daycare Owner
Self-employeed
05.2008 - 05.2009
Preschool Teacher
Pam's Lighthouse Learning Center
08.2007 - 05.2008
Assistant Manager
Pizza Hut
03.2007 - 05.2008
Home Daycare Owner
Self-employeed
11.2000 - 05.2005
Preschool Teacher
Fundamentals Daycare
10.1997 - 10.2000
Secretary
Labor Cost Management/Drug Free Management
03.1995 - 10.1997
Server/Cook Shift Leader
Pizza Hut
07.1992 - 10.1997
Concessionist
Twin Cities Cinema
07.1990 - 07.1992
EMT Certification Program - Emergency Medical Technology
Northwest Florida State College
High School Diploma -
Niceville Senior High School