Karen Holmes
Indianola,MS
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Petal Pushers
Indianola, MS
10.2023 - Current
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized stockroom shelves.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged or packaged purchases and wrapped gifts.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Insurance Verification Specialist
The Skin Institute
Greenville, MS
12.2020 - 05.2021
- Accessed third-party insurance databases to identify coverage of benefits.
- Updated patient and insurance data and input changes into company computer system.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Interviewed patients to complete case histories and intake forms.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Navigated through multiple online systems to obtain documentation.
Front Desk Receptionist
Bellipanni Eye Clinic
Indianola, MS
03.2013 - 11.2020
- Welcomed customers with a warm greeting.
- Managed inbound calls and connected callers with relevant personnel.
- Ensured data integrity by consistently updating customer information.
- Scheduled and confirmed appointments for clients and staff.
- Handled transactions using multiple payment methods including credit cards, checks and money orders.
- Entered data into systems to ensure accuracy of customer records.
- Managed routine updates to databases ensuring consistent accuracy.
Education
Graduate Certificate - Medical Billing and Coding Specialist
Superior Care Medical Academy
Southaven, MS10-2024
Skills
- Front office management
- Clear Communication Abilities
- Basic Financial Record Keeping
- Visitor registration
- Customer assistance and interaction
- File organization
- Multi-line telephone systems
- Record keeping
- File management
- Data entry
- Appointment scheduling
- Telephone etiquette
- Email correspondence
Certification
- I am a Certified Medical Billing and Coding Specialist
Timeline
Sales Associate
Petal Pushers
10.2023 - Current
Insurance Verification Specialist
The Skin Institute
12.2020 - 05.2021
Front Desk Receptionist
Bellipanni Eye Clinic
03.2013 - 11.2020
Graduate Certificate - Medical Billing and Coding Specialist
Superior Care Medical Academy