Karen Honnick
Endicott,NY
Summary
Patient services professional with strong experience in healthcare environments. Skilled in-patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction. Qualified Patient Service Specialist with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
30
30
years of professional experience
Work History
Patient Service Specialist
Guthrie Lourdes Orthopedics
10.2022 - Current
- Coordinated patient appointments, ensuring efficient scheduling and optimal use of resources using the EPIC system
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Collaborated with healthcare providers to streamline patient intake processes and enhance service delivery.
- Implemented patient feedback mechanisms, driving improvements in service quality and patient satisfaction.
- Led initiatives to improve workflow efficiency, reducing appointment wait times significantly.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Administrative Assistant
Anew Dermatology
01.2020 - Current
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers, check patients in/out, schedule future appointments & surgeries. Obtain prior authorizations from insurance company for patient procedures, accept & post patient payments, Microsoft word, schedule staff meetings.
- Managed scheduling and appointment bookings for dermatology consultations.
- Coordinated patient intake processes, ensuring accurate information collection and documentation.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Assisted in preparing reports and presentations for staff meetings to support decision-making.
- Trained new administrative staff on office procedures and software applications to enhance productivity.
Patient Service Specialist II/Ophthalmology
Guthrie Medical Group
08.2018 - 12.2019
- Schedule all patients appoints, check patients out from appointments, obtain prior authorization for procedures, answer multi line phone system.
Clerk/Physicians Office-Dermatology
Lourdes Hospital
08.2016 - 08.2017
- Front desk clerk for a dermatologist office. All clerical duties, registering/scheduling patients, daily deposits, compensation & insurance claims, answering multi line phone systems, scanning to charts.
MOA Clerical-Occupational Health
Lourdes Hospital
07.2015 - 08.2016
- Answer phones, schedule PTs for appointments, scheduled DOT exams, check patients in and out for appointments, except co-pays, daily deposits, obtain insurance authorizations for Worker's Compensation.
MOA Clerical-Float Pool
Lourdes Hospital
06.2013 - 07.2015
- Work in different position locations as needed, answer phones, schedule patients for appointments, check patients in and out, except co-pays.
Unit Secretary
Lourdes Hospital
08.1995 - 07.2003
- Answering phones and patient unit, transcribing doctors orders from patient charts, assisting nurses as needed with any clerical duties, answering patient call bells.
Education
High School Diploma -
Catholic Central High School
Binghamton, NY06.1973
Skills
- EPIC, Microsoft Office, Athena, AS 400, Allscripts, Cerner (5 years)
- Workers' Compensation
- Professionalism and ethics
- HIPAA compliance
- Patient registration
- Conflict resolution
- Eligibility determination
- Team collaboration
- Insurance verification
- Patient confidentiality
- Appointment scheduling
Assessments
- Protecting patient privacy — Familiar
- January 2022
- Understanding privacy rules and regulations associated with patient records
- Full results: Familiar
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Full results: Proficient
- Receptionist — Highly Proficient
- July 2019
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Full results: Highly Proficient
- Cognitive ability — Proficient
- August 2019
- Measures a candidate's ability to combine pieces of information to form general rules or conclusions.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Native or Bilingual
Timeline
Patient Service Specialist
Guthrie Lourdes Orthopedics
10.2022 - Current
Administrative Assistant
Anew Dermatology
01.2020 - Current
Patient Service Specialist II/Ophthalmology
Guthrie Medical Group
08.2018 - 12.2019
Clerk/Physicians Office-Dermatology
Lourdes Hospital
08.2016 - 08.2017
MOA Clerical-Occupational Health
Lourdes Hospital
07.2015 - 08.2016
MOA Clerical-Float Pool
Lourdes Hospital
06.2013 - 07.2015
Unit Secretary
Lourdes Hospital
08.1995 - 07.2003
High School Diploma -
Catholic Central High School