Karen Hoover
Operations Administrator
Charlotte,NC
Summary
Versatile Operations Administrator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Dependable mature team player with good supply management, recordkeeping and schedule coordination skills. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
21
21
years of professional experience
Work History
Office Assistant
Patterson Heating And Air Conditioning
Charlotte, NC
2021 - 2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Processed invoices and expenses using Jonas to facilitate on-time payment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Completed weekly payroll for company employees.
Service and Installation Coordinator
Maximum Fire And Security
Concord, NC
2020 - 2021
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Established clear procedures for consistent approach.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Checked paperwork for completion and followed up to obtain additional details.
- Managed delivery schedules by communicating with both suppliers and customers.
- Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption.
- Utilized Simpro to maintain and update customer information, repair logs and inventory.
- Completed installations according to strict schedules, inventories and customer needs.
- Ordered parts and managed inventory of spare parts.
- Kept track of automatic and self-generated service tickets with Simpro, increasing efficiency.
Operations Administrator
Muzak, LLC / Mood Media
Fort Mill, SC
2001 - 2020
- Evaluated current operational practices and suggested improvement strategies.
- Provided answers to customer questions via phone and email, typically within 2-4 hours.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Documented equipment transfers and sales details for accurate record keeping.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Evaluated upcoming program plans to forecast expected resource needs.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Scheduled meetings for senior management team and booked conference rooms.
- Monitored employee productivity and optimized procedures to reduce costs.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.1983
Skills
- Time Management
- Issue Resolution
- Valid Driver's License
- Data Entry
- Payment Processing
- Payroll Processing
- Prioritizing Work
- Verbal and Written Communication
- Excel Spreadsheets
- Information Uploading
- Data Integrity
- AR/AP
Timeline
Office Assistant
Patterson Heating And Air Conditioning
2021 - 2022
Service and Installation Coordinator
Maximum Fire And Security
2020 - 2021
Operations Administrator
Muzak, LLC / Mood Media
2001 - 2020
High School Diploma -
Olympic High School
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