Karen Howell Magee
Bloomington,CA
Summary
Dynamic and detail-oriented professional with a proven track record at Dollar General Market, excelling in speed and accuracy while enhancing customer satisfaction. Skilled in quality control and product sorting, I consistently improved operational efficiency and built strong customer relationships, contributing to a positive shopping experience and increased sales.
Overview
2026
2026
years of professional experience
Work History
Sorter
Deseret Industries Thrift Store and Donation Cent
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Custodian
Deseret Industries Thrift Store and Donation Center
11.2023 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Front End Lead Cashier
Dollar General Market
01.2016 - 02.2022
- Teamed up with back-end developers to streamline data processes.
- Enhanced knowledge distribution with regular and structured knowledge-sharing sessions.
- Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
- Contributed to an agile work environment by participating in daily stand-ups and sprint planning meetings.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Dollar General Store
11.2014 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Sales Associate
Flower Factory
06.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Skills
- Speed and accuracy
- Product sorting
- Warehouse safety
- Reliability and punctuality
- Quality control
- Quality grading
- Items sorting
- Attention to detail
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
I started cashier and in with in a few months I was promoted to Front End Lead Cashier.
Timeline
Custodian
Deseret Industries Thrift Store and Donation Center
11.2023 - Current
Front End Lead Cashier
Dollar General Market
01.2016 - 02.2022
Cashier
Dollar General Store
11.2014 - 11.2015
Sales Associate
Flower Factory
06.2012 - 09.2014
Sorter
Deseret Industries Thrift Store and Donation Cent
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