Karen Hudson
Flight Attendant
Richardson,TX
Summary
Accomplished Flight Attendant offering over twelve years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities with a positive attitude.
Overview
24
24
years of professional experience
Work History
Flight Attendant
American Airlines, Airport
Dallas, TX
06.2013 - Current
- Provide a safe, reliable, friendly, travel experience for passengers
- Qualified on S80, 737, A319, A320, 757, 767, 777-200, 777-300
- CPR, First Aide, FAA Certification, CQ training
- Preflight safety check of all emergency equipment and cabin safety/preparation, crew briefings and other duties as needed among the team, as well as maintaining the comfort level/safety of passengers, conflict resolution
- Flight Service Recruitment and Onboarding for nine months under Darlyn Meador assisting with daily organization of interview sessions, file conversion from paper to database, including conference calls, file management and troubleshooting candidate needs and requests
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Responded to passenger emergencies to provide first aid.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Assisted passengers in boarding and deplaning aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Patient Coordinator
1813
Carrollton, TX
02.2005 - 03.2012
- Scheduling of patients
- Collection of patient deposits for surgery procedures and balances of outstanding patient balances.
- Surgical support and patient care/recovery
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Aided in development and betterment of patient management and workflow processes.
- Trained nurses and employees and fostered growth through consistent hands-on learning.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintain basic office computer network and workstations
- Office 2003, 2007 suite applications
- Scheduling Doctors’ agenda’s, luncheons, and implant presentations
- Facilitated the Implant presentations and lunch and learns.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Flight Attendant
Delta Connection, Atlantic Southeast Airlines
Dallas, TX
07.2002 - 02.2005
- Provide a safe, reliable, friendly, travel experience for passengers
- CPR, First Aide, FAA Certification, Recurrent training
- Responsible for preflight of all emergency equipment and cabin safety/preparation as well as maintaining comfort level/safety of passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Responded to passenger emergencies to provide first aid.
- Collaborated with flight crew to maximize smooth and safe flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Used excellent customer service skills in addressing passengers' needs.
Teacher
St. Mark’s UMC
Mesquite, TX
08.1997 - 07.2002
- Teaching, develop lesson plans, student evaluations
- Curriculum development
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet employer standards.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Fostered student curiosity and interest through creative hands-on activities.
Education
Counseling Certification LCDC - Chemical Dependency Counseling
Mountainview College
High School Diploma -
Ennis High School
Ennis, TX 05.1985 - 05.1985
Skills
Skills & StrengthsCustomer ServiceSales and MarketingTeaching & DevelopmentManaging an office staff & environmentOrganizational SkillsTime Management
Maintain basic trouble shooting for office computer network
Create and present visual presentations using Power PointConsistent and effective multi-taskingAbility to interact professionally with passengers and team membersOffice 2003, 2007 suite applications and now 2013Preflight briefings
Hospitality service expertise
Verbal and written communication
Schedule Management
Interpersonal communications
Aviation regulations
Emergency Response
Company policy adherence
Airline Operations
Crew coordination
Guest services
Adult/Infant AED and CPR and First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flight Attendant
American Airlines, Airport
06.2013 - Current
Patient Coordinator
1813
02.2005 - 03.2012
Flight Attendant
Delta Connection, Atlantic Southeast Airlines
07.2002 - 02.2005
Teacher
St. Mark’s UMC
08.1997 - 07.2002
High School Diploma -
Ennis High School
05.1985 - 05.1985
Counseling Certification LCDC - Chemical Dependency Counseling
Mountainview College