Karen Huff
Bridgeton,MO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Experience in administrative support, client engagement, and team leadership. Passionate about continuous learning and professional development. Proven ability to guide individuals through complex processes, leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments. Adept at cross-functional collaboration, process improvement, and navigating digital systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Support Specialist
Edward Jones
St. Louis, MO
08.2014 - Current
- Provide remote administrative support to 10 branches, assisting clients, vendors and financial advisors.
- Manage scheduling, document preparation, and data entry across multiple communication channels.
- Guide onboarding/offboarding processes using ATS and ensure compliance with the Firm standards.
- Deliver technical support to associates and clients across 18,000 branch offices.
- Train and mentor associates.
- Created and implemented 40+ SOPs to streamline operations and ensure consistency.
- Collaborate with internal departments to resolve issues and maintain accurate documentation.
Warehouse Associate
Amazon
St. Peters, MO
05.2020 - Current
- Manage inventory through receiving and shelving processes.
- Prepare customer orders with accuracy and timeliness.
- Support cross-functional teams to meet operational goals.
Retail Office Associate
Bob’s Discount Furniture
08.2017 - 03.2020
- Arranged customer deliveries with 100% accuracy and adherence to company policies.
- Audited daily reports and resolved customer order issues using tracking systems.
- Mentored new associates and developed office procedures to improve office efficiency.
Education
Dual Master of Arts - Human Resources Management, Management & Leadership
Webster University
Webster Groves, MOWebster Groves, MO
Dual Bachelor of Science - Criminology, Criminal Justice
Metropolitan State University
Denver, CODenver, CO
Skills
- Client engagement
- Loan process support
- Credit review
- CRM & online systems
- Flexible scheduling
- Customer service
- Documentation and compliance
- Cross-functional collaboration
- Process tracking
- Administrative support
- Relationship management
- Training and development
- Conflict resolution
- Financial support services
- Policies and procedures
- Organizational development
- Onboarding/offboarding
- Project management
- Budget planning
- Human resources
- Remote support
- Standard operating procedures
- Problem solving
- Team collaboration
- Effective communication
- Escalation management
Certification
Associate Professional in Human Resources (aPHR), 2023
Leadership Experience
Led a 3-day workshop for 300+ associates and coordinated events for 7000+ associates across multiple locations. Transitioned a pilot project into a department wide program, saving $1M+ in its first year.
Communication Skills
Implemented new procedures and technologies that improved efficiency by 89% within 2 months and streamlined operations. Proven track record of creating processes that improve office efficiencies from needs improvement to exceeding standards.
Quote
You don't have to be in front to be seen or loud to be heard.
Leuvenia Harmon
Timeline
Warehouse Associate
Amazon
05.2020 - Current
Retail Office Associate
Bob’s Discount Furniture
08.2017 - 03.2020
Sr. Support Specialist
Edward Jones
08.2014 - Current
Dual Master of Arts - Human Resources Management, Management & Leadership
Webster University
Dual Bachelor of Science - Criminology, Criminal Justice
Metropolitan State University
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