Karen Ikhane
Eugene,OR
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Albertsons, recognized for enhancing patient care through precise prescription filling and exceptional customer service. Proficient in insurance billing and data entry, I effectively resolved complex issues while maintaining compliance with HIPAA regulations, contributing to a streamlined pharmacy operation and improved customer satisfaction.
Overview
18
18
years of professional experience
Work History
Certified Pharmacy Tech
Albertsons
Eugene, OR
05.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Walmart
Eugene, OR
08.2007 - 10.2019
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Education
General Studies
Claremont High School
Claremont, CA06.1983
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Insurance billing
- Team collaboration
- Filling prescriptions
- Pharmacist support
Timeline
Certified Pharmacy Tech
Albertsons
05.2022 - Current
Certified Pharmacy Technician
Walmart
08.2007 - 10.2019
General Studies
Claremont High School