KAREN VALENCIA
Pembroke Pines,FL
Summary
Detail-oriented Sterile Processing Technician with over 3 years of related experience. Excellent verbal and written communication skills with hardworking and diligent nature. Responsible candidate eager to provide safe and efficient patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Aya Healthcare
05.2023 - Current
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
Sterile Processing Technician
Memorial Regional Hospital Hollywood
Hollywood, FL
04.2020 - Current
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Recorded biologicals and test results.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Inspected sterile package integrity prior to distribution.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Wrapped trays, instrument packs, and sets.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Prepared trays, instrument packs and surgical sets.
Night Auditor
Residence Inn Marriott
Coconut Creek, FL
02.2019 - 04.2020
- Implemented marketing and promotional initiatives to increase occupancy.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared reports on guest satisfaction levels and other metrics.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Generated and printed daily financial reports to track hotel performance.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Reservation Agent
Seminole Hard Rock Casino & Hotel
Hollywood, FL
01.2018 - 03.2020
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Handled billing information over phone.
- Generated and reported performance metrics to management to inform decision-making.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Hostess
Memorial Manor Nursing Home
Pembroke Pines, FL
04.2015 - 11.2018
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained in other kitchen positions to support staff and meet patient needs and demands.
- Cleaned and organized kitchen, dining and service areas.
- Catered and hosted special events/ holidays for patients.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Developed and maintained positive relationships with patients to enhance service.
Customer Service Representative
Publix
Miami Lakes, FL
12.2013 - 10.2017
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL07.2013
Skills
- Training Initiatives
- Equipment Maintenance Procedures
- Wrapping Procedures
- Sterility Procedures
- Recording Biologicals
- Decontamination and Sanitation
- Proper Storage Procedures
- Active Listening
- Sterile Processing and Distribution Certification
- Prepare Surgical Trays
- Attention to Detail
- Verbal and Written Communication
Certification
- HSPA Certified , CRCST
Timeline
Sterile Processing Technician
Aya Healthcare
05.2023 - Current
Sterile Processing Technician
Memorial Regional Hospital Hollywood
04.2020 - Current
Night Auditor
Residence Inn Marriott
02.2019 - 04.2020
Reservation Agent
Seminole Hard Rock Casino & Hotel
01.2018 - 03.2020
Hostess
Memorial Manor Nursing Home
04.2015 - 11.2018
Customer Service Representative
Publix
12.2013 - 10.2017
High School Diploma -
Barbara Goleman Senior High School