Karen Ives

Assistant Store Manager

Chicos FAS

Fort Myers, Florida

02.2020 - Current

Maintained inventory by checking merchandise to determine levels.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Analyzed sales data to identify trends and adjust strategies accordingly.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Implemented successful business strategies to increase revenue and target new markets for a $1.5 million store.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Answered customer questions and addressed problems and complaints in person and via phone.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Delegated work to staff, setting priorities and goals.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.