Hi, I’m
Karen Jackson
Anchorage,AK
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Summary
Highly skilled and organized Health Unit Coordinator with more than 7 years of experience planning and implement strategies for developing improve health care management. Proven problem solver and excellent multitasker and communicator . Strong organizational skills ,superb understanding of data collection with a positive attitude.
Overview
21
years of professional experience
Work History
Providence Alaska Medical Center
Health Unit Coordinator
05.2015 - 12.2023
Job overview
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Aided physicians'' workflow efficiency by accurately communicating, letting them know ahead of time for any issues or questions.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Providence Alaska Medical Center
Scheduling Coordinator
08.2018 - 12.2023
Job overview
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Fred Meyer
Pharmacy Technician
04.2004 - 01.2015
Job overview
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Burlington Coat Factory Distribution Center
Department Lead for Lingerie
10.2002 - 06.2005
Job overview
- Led team to achieve high performance standards through consistent coaching and feedback.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Analyzed data trends to inform decision-making processes, driving continuous improvement within the department.
- Oversaw efficient inventory stocking and supply rotation
- Set up displays and trained employees on current promotions.
Education
University Of San CarlosP.del Rosario St Cebu City ,Cebu Philippines
Bachelor of Science from Nursing
03.2004
Iligan City National High SchoolFuentes Iligan City, Philippines
High School Diploma
04.2000
Skills
- Strong Work Ethic
- Schedule Organization
- Telephone Etiquette
- Staff Coordination
- Critical Thinking
- Medical Terminology
- Customer Relations Understanding
- Effective Multitasking
- Attention to Detail
- Patient Engagement
- Documentation Skills
- Appointment Scheduling
- Customer Relationship Management
- Administrative Support
- Patient Registration1
- Nursing Assistance
- Workflow Coordination
- Patient Health Information Access
- Medical Report Preparation
- Practitioner Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scheduling Coordinator
Providence Alaska Medical Center
08.2018 - 12.2023
Health Unit Coordinator
Providence Alaska Medical Center
05.2015 - 12.2023
Pharmacy Technician
Fred Meyer
04.2004 - 01.2015
Department Lead for Lingerie
Burlington Coat Factory Distribution Center
10.2002 - 06.2005
University Of San Carlos
Bachelor of Science from Nursing
Iligan City National High School
High School Diploma
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