Flying airplanes
Karen Jagger
Thornton,CO
Summary
Hardworking and passionate Supply Chain professional with strong organizational skills. Qualified to work under pressure, meet deadlines and provide excellent customer service, foster a good working environment and exceed company goals. Ability to learn quickly and execute knowledge with precision and efficiency. Enthusiastic and willing to take on any task to help organization's mission succeed. Reliable with great interpersonal skills.
Overview
13
13
years of professional experience
Work History
Head of Operations
Karens Collection
02.2022 - Current
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
Operations Specialist
Collegiate Peaks Bank
01.2022 - 01.2024
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Promoted a culture of continuous learning within the department by organizing training sessions on relevant topics and encouraging team members to pursue professional development opportunities.
- Collaborated with cross-functional teams to improve overall banking services and customer satisfaction.
- Coordinated with IT department to identify, troubleshoot and resolve any system-related issues impacting deposit operations.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
- Analyzed performance metrics, identifying opportunities for process improvements and enhancing operational efficiency.
- Implemented risk management strategies within deposit operations to minimize potential losses due to fraud or errors.
Inventory Specialist
Menard's
08.2019 - 08.2021
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Performed data entry and completed required documents
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Assisted customers and contractors with purchase orders
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Processed and packaged stock items for customer purchases.
- Maintained strong communication with supervisors, team members and customers regarding stock levels, upcoming promotions, and potential display changes.
- Reduced out-of-stocks with constant monitoring of product levels
- Demonstrated flexibility in adapting to different departmental needs
Line Supervisor
Centerline Aviation
7 2013 - 3 2019
- Coordinated daily supply and demand activities for timely order fulfillment
- Processed purchase orders to ensure on-time delivery to end users
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning.
- Verified transactions, purchase orders and shipping dates and entered information into databases and reports.
- Analyze high-volume data and collaborated with administrators to resolve invoicing and shipping problems.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
- Evaluated employee performance regularly to identify strengths and areas for improvement while providing constructive feedback for professional development.
- Implemented best practices in workforce planning ensuring optimal staffing levels across all shifts without sacrificing productivity or quality.
- Achieved cost savings through proactive management of inventory levels, reducing waste, rework, or overstocking issues.
Lead Station Agent
Great Lakes Airlines
11.2012 - 03.2014
- Streamlined daily operations by coordinating with crews to facilitate smooth boarding processes for passengers.
- Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
- Check customers in and offered advice and assistance to customers, paying attention to special needs or wants
- Handling/tagging checked bags and loading/unloading aircraft
- Checked aircraft manifests for accuracy.
- Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
- Developed comprehensive knowledge of fare structures, policies, and procedures to effectively assist customers in making informed decisions regarding their travel plans.
- Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
- Cultivated positive relationships with local businesses through collaborative promotions and events aimed at increasing ridership.
- Enhanced customer satisfaction by providing timely and accurate information on train schedules and routes.
Facility Service Associate
Lowes
04.2011 - 07.2012
- Managed inventory of supplies and materials, ensuring availability when needed for maintenance tasks.
- Worked in a self-supervisory capacity to perform daily tasks
- Employee of the month for September 2011 – Nominated by my peers.
- Utilized problem-solving skills to troubleshoot complex issues related to facilities operation, resolving them quickly and effectively.
- Supported company-wide sustainability initiatives by implementing eco-friendly practices within the facility operations.
- Coordinated with vendors for timely delivery of maintenance services, ensuring optimal facility performance.
- Served as point-of-contact for any facilities-related inquiries from both internal employees and external vendors contractors.
- Collaborated with team members to complete projects efficiently, resulting in improved facility operations.
- Assisted in budget management by monitoring expenses related to
Education
Metropolitan State University of Denver
Diploma - undefined
Adam City High School
Skills
- Inventory & Logistics Specialist
- Demand Planning and Forecasting
- Purchase Order Management
- Database Management
- ERP systems proficiency
- MS Office, M365
- Cross-functional leadership
- Change order management
Military Service
United States Army Reserves, 62B10 Heavy Construction Equipment Repairer, HSC 244th Engineer Battalion, Denver, CO
Interests
My adorables pets
Tennis
Timeline
Head of Operations
Karens Collection
02.2022 - Current
Operations Specialist
Collegiate Peaks Bank
01.2022 - 01.2024
Inventory Specialist
Menard's
08.2019 - 08.2021
Lead Station Agent
Great Lakes Airlines
11.2012 - 03.2014
Facility Service Associate
Lowes
04.2011 - 07.2012
Line Supervisor
Centerline Aviation
7 2013 - 3 2019
Metropolitan State University of Denver
Diploma - undefined
Adam City High School
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