Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen James

Tylertown,MS

Summary

Adept at fostering customer loyalty and streamlining operations, my tenure at Citizens Bank showcased my exceptional customer service and excellent time management skills. By resolving disputes with professionalism and courtesy, I enhanced customer satisfaction significantly. My ability to manage high-volume transactions and mentor new hires underlines a strong work ethic and a commitment to excellence. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Energetic Job Title with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Teller, Operations Clerk, Bookkèeper

Citizens Bank
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Customer Service Representative

Republic Finance
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Substitute Teacher

Marion and Walthall County School District
08.2020 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Education

Bachelors Degree - Business Communications

Kaplan University
Orlando, FL

Associate Degree - Office Systems Technology

Pearl River Community College
Hattiesburg, MS

Skills

Exceptional customer service

Strong Work Ethic

Professionalism and Courtesy

Excellent time management skills

Timeline

Substitute Teacher

Marion and Walthall County School District
08.2020 - Current

Teller, Operations Clerk, Bookkèeper

Citizens Bank

Customer Service Representative

Republic Finance

Bachelors Degree - Business Communications

Kaplan University

Associate Degree - Office Systems Technology

Pearl River Community College
Karen James