Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Janusz

Hunlock Creek,PA

Summary

Resourceful Inbound Problem Solver known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer service management, and data analysis. Excel in communication, adaptability, and critical thinking, ensuring smooth operation in fast-paced environments. Working with the Leads to help department run smoothly. Messaging with the fraud team when we receive fraud packages.

Overview

38
38
years of professional experience

Work History

Inbound Problem Solver for Customer Returns ,

Chewy Warehouse
Hanover, PA
08.2019 - Current
  • Researched customer issues and provided solutions to resolve them.
  • Identified and analyzed complex problems to develop effective solutions. Documenting fraud, looking up customers' orders to see if they were returned.
  • Documented processes related to problem resolution and created training materials for new staff members.
  • Performed detailed analysis of financial transactions to identify suspicious activity.
  • Assessed customer and client data to detect potential fraud risks.
  • Monitored customer accounts and identified any discrepancies or irregularities in account activity.
  • Provide technical support to forklift drivers putting away product and fixing the errors
  • Processed donations in accordance with established protocols, including data entry into the donor database.

Laboratory Analyst

Staff Management for P&G
Meshoppen, PA
01.2017 - 07.2019
  • Maintained detailed records of all laboratory activities, including test results and instrument calibrations.
  • Collected samples from various sources for testing and documenting all data. Any failed product going to the line to stop production till the product Pass all tests.
  • Trained new personnel on proper lab safety practices, instrumentation usage, operation protocols and more.
  • Implemented corrective actions when discrepancies were identified during quality control checks. Double checking data entry's

Construction Laborer

Janusz Home Repair
Hunlock Creek, PA
06.2011 - 11.2016
  • Loaded and unloaded building materials, tools, and machinery.
  • Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
  • Performed general clean-up activities onsite including sweeping and disposing of debris.
  • Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering.
  • Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Assisted in preparing and laying down felt paper, shingles, and other roofing material to construct roofs.
  • Installed flashing around chimneys, vents, and skylights according to specifications.

Bakery Department Manager

ShopRite
Branchburg Township, NJ
06.1986 - 06.2011
  • Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Created cost-effective strategies to reduce waste while increasing productivity levels.
  • Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
  • Negotiated contracts with suppliers regarding delivery dates, payment terms and product specifications.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.

Education

Some College (No Degree) - Electrical Construction

Lccc
Nanticoke, PA

Skills

  • Inventory Tracking
  • Data Interpretation
  • Problem Analysis
  • Problem Identification
  • Quality Control
  • Call Documentation
  • Order Processing
  • LiveChat Messaging
  • Problem Resolution
  • Receiving support
  • Decision-Making
  • Administrative and Office Support
  • Data Entry

Timeline

Inbound Problem Solver for Customer Returns ,

Chewy Warehouse
08.2019 - Current

Laboratory Analyst

Staff Management for P&G
01.2017 - 07.2019

Construction Laborer

Janusz Home Repair
06.2011 - 11.2016

Bakery Department Manager

ShopRite
06.1986 - 06.2011

Some College (No Degree) - Electrical Construction

Lccc

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Karen Janusz