Karen Jayne
Blue Springs,MS
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities.
Overview
28
28
years of professional experience
Work History
Certified Trainer
The University Of Kansas Health System
06.2013 - 02.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Evaluated the effectiveness of training programs through regular assessment and analysis, leading to continuous improvement efforts.
- Adhered to class plan and deadline-oriented training schedule.
Quality Assurance Analyst
The University Of Kansas Health System
06.2011 - 02.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Fixed identified issues to improve workflows.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Organized and maintained work environment to allow for maximum productivity.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
- Fixed identified issues to increase productivity and boost workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
Trainer
The University Of Kansas Health System
06.2011 - 06.2013
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Improved employee performance by designing and implementing effective training programs.
Patient Financial Counselor
The University Of Kansas Health System
10.2001 - 06.2011
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Data Entry Clerk
The University Of Kansas Health System
01.1998 - 10.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Utilized techniques for increasing data entry speed.
Office Representative
The University Of Kansas Health System
10.1995 - 01.1998
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Monitored participant workflow and behaviors throughout training process.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Educated clients on proper use of products and systems.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
- Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
- Expedited document processing to ensure timely delivery of information to relevant parties.
- Contributed to a positive work environment through active participation in team-building activities and events.
- Trained new hires on office procedures, software applications, and company policies, fostering their success within the organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MOSkills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
- Classroom Instruction
- Expert in Epic
- Virtual Training
- Curriculum Creation
- Learning Management Systems
- Train-the-Trainer
- Creative Problem-Solving
- Quality Assurance
Timeline
Certified Trainer
The University Of Kansas Health System
06.2013 - 02.2024
Quality Assurance Analyst
The University Of Kansas Health System
06.2011 - 02.2024
Trainer
The University Of Kansas Health System
06.2011 - 06.2013
Patient Financial Counselor
The University Of Kansas Health System
10.2001 - 06.2011
Data Entry Clerk
The University Of Kansas Health System
01.1998 - 10.2001
Office Representative
The University Of Kansas Health System
10.1995 - 01.1998
High School Diploma -
Blue Springs High School
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