Karen Jimenez
Spring Valley,CA
Summary
Adapt at navigating fast-paced environments, I leveraged my problem-solving skills and computer proficiency at EDCO Disposal to enhance customer satisfaction and streamline operations. My proactive approach and effective communication led to significant improvements in service delivery, showcasing my ability to adapt and excel in collaborative settings.
Overview
8
8
years of professional experience
Work History
Customer Service Clerk
EDCO Disposal
09.2021 - Current
- Checked order details against account information to minimize errors and unnecessary delays.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Collaborated with staff members to enhance customer service experience
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Identified and resolved discrepancies and errors in customer accounts.
- Generate day to day reports for the carts and bulkys
- Create routes, audit and dispatch.
- Assist drivers with any issues or requests
- Assist Customer Service Reps with any issues regarding Carts and Bulkys
- Participated in training programs to enhance knowledge and customer service skills.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Customer Service Representative
EDCO Disposal
08.2019 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for customers
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in navigating company website
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Host
La Vida Real
03.2017 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained an clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Completed daily side work and opening and closing duties without fail.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Nursing
San Diego Mesa College
San Diego, CAHigh School Diploma -
University City High School
San Diego06-2024
Skills
- Quality assurance
- Customer service support
- Computer proficiency
- Proofreading
- Delivery scheduling
- Customer service
- Time management
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Clerk
EDCO Disposal
09.2021 - Current
Customer Service Representative
EDCO Disposal
08.2019 - 09.2021
Host
La Vida Real
03.2017 - 08.2021
No Degree - Nursing
San Diego Mesa College
High School Diploma -
University City High School
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