Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAREN JOHNSON

Washington,DC

Summary

To lead team by setting clear expectations, goals and objectives; providing timely feedback, coaching and recognition; promptly addressing performance or employee relations issues in accordance with the companies policy; upgrading the skill set and effectiveness of the staff; and providing the materials, equipment and information required to support the success of the company. Additionally, consistently striving to create a high-performing work unit by thinking strategically, setting direction, inspiring innovation, and creating a healthy workplace. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

FirstService Residential
03.2022 - Current
  • Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures
  • Responsible for all field activities associated with a property as it relates to the covenants
  • Oversees the tracking and response to home owners’ service requests
  • Maintains home owner relation program and regular positive communication with each home owner
  • Performs daily property inspections
  • Responsible for petty cash reports and submissions
  • Coordinates insurance requirements for properties and associated vendors
  • Responsible for the development preparation and distribution of home owner’s manuals, emergency procedures and other necessary formalized communication
  • Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Association Manager
  • Assists in preparation of monthly reports
  • Assists in the development of operating and capital budgets
  • Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections
  • Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups
  • Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team
  • Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff
  • Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to insure that the service is being delivered
  • Demonstrates a routine and effective ability to adjust to changing circumstances
  • Follows safety procedures and maintains a safe work environment
  • Performs other job-related duties as directed.

Site Supervisor

Ricoh USA, Inc. / Clark Construction
04.2021 - 02.2022
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
  • Provided general office administration, including correspondence, filing and spreadsheet development
  • Created weekly and monthly reports and presentations for management team
  • Communicated daily with vendors
  • Maintained records and logs of work performed and materials and equipment used
  • Verified proper distribution of incoming mail to correct individuals and departments
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Served customers in friendly, efficient manner following outlined steps of service
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks
  • Identified major problems when mailroom equipment malfunctioned and contacted vendors for assistance.

Weekend Concierge

First Service Residential
11.2020 - 02.2022
  • Greet & engage people entering the building
  • Sign in and announce guests and contractors according to procedures
  • Respond to inquiries in person, by phone and through email
  • Issue, control, and inventory keys and parking passes
  • Receive, log and sort packages and distribute USPS mail
  • Schedule reservations for Moves, Deliveries and Party room rental according to procedures
  • Receive monthly and weekly payments
  • Enter work orders requests
  • Respond to alarms and emergencies in accordance with established guidelines
  • Monitor surveillance cameras
  • Maintain daily shift log notes and report incidents and complaints to Management
  • Problem solve minor issues prior to escalation to Management
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct
  • Perform or assist with any operations as required to maintain workflow and to meet schedules
  • Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

Site Manager

Exela Technologies/ PricewaterhouseCoopers
08.2018 - 04.2020
  • Team Lead is responsible for supporting activities within department of specific facility
  • In addition, Team Lead oversees daily department production activity and facilitates departmental workflow, while working closely with Supervisor and/or Manager
  • Team Lead also trains, assists, and monitors staff
  • Essential Functions and Responsibilities; inform, implement, and communicate all departmental and company policies and procedures
  • At direction of Manager, Team Lead may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc
  • Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to direct Manager
  • Assure that appropriate production level documentation is completed for all production staff
  • Complete production and quality assurance reports
  • Train new staff as needed, and coach/ counsel staff with assistance of Manager
  • Delegate and direct daily workflow needs to employees
  • Monitor employee performance and attendance and submit appropriate documentation to Manager for disciplinary and performance review purposes
  • Receipt, retrieval, and delivery of all requested file and/or containers per client request and within established Service Level Agreements
  • Assure that safety protocols are followed at all times, escalating any issues directly to Management
  • Perform daily inspection of facilities, assuring production site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security
  • Escalate immediately, any issues of concern to Management
  • Additional responsibilities and duties may be assigned
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Records and Office Service Clerk

EpiQ Systems, Inc/ Clyde&Company LLP
09.2016 - 02.2018
  • Sort and prepare documents for scanning, removing staples, paperclip's and rubber bands and unfolding, straightening and combining forms as needed
  • Index each employee record document in Perceptive scanning system, which includes, but is not limited to: verify that images are correct, legible and accounted for responsible for organization and filing of documents and updated/maintain retention data within system utilized by company, ensuring destruction schedule are adhered to
  • Provide feedback to departments when document retention program is not followed in accordance with company procedures
  • Promote, develop and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met promote effective relationship between department, business until, other corporate departments and to ensure effective operational processes
  • Performs other job related duties as assigned
  • Perform basic copying, faxing, printing and scanning, device cleaning and replacement of operator accessible parts and consumables per equipment specification
  • Pro-actively manage consumables and supplies
  • Collect equipment meter information and submit for billing purposes
  • Perform basic equipment problem diagnosis
  • Serve as primary customer contact fa equipment support and service
  • Coordinate Move/Add/Change process
  • Perform data entry for activity and asset tracking
  • Provide on-going end user training on equipment
  • Point of contact for equipment removal and delivery

Education

High School Diploma -

Friendly High School

Bachelor of Science - Business Administration And Management

Norfolk State University

Skills

  • Extremely organized
  • Data management
  • Articulate and well-spoken
  • Conflict resolution
  • Customer service-oriented
  • Accurate and detailed
  • Dependable and Hardworking
  • Business Leadership
  • Expenditure Authorization
  • Inventory Tracking and Management
  • Hiring and Onboarding
  • Company Standards Enforcement
  • Performance Monitoring and Evaluation
  • Budget Controls
  • Manage Operations
  • Management Training
  • Customer Relationship Management
  • Front Office Operations
  • Records Organization and Management
  • Staff Management

Certification

  • M-100: The Essentials of Community Association Manager, Community Associations Institute- July 14-15, 2022


Timeline

Assistant General Manager

FirstService Residential
03.2022 - Current

Site Supervisor

Ricoh USA, Inc. / Clark Construction
04.2021 - 02.2022

Weekend Concierge

First Service Residential
11.2020 - 02.2022

Site Manager

Exela Technologies/ PricewaterhouseCoopers
08.2018 - 04.2020

Records and Office Service Clerk

EpiQ Systems, Inc/ Clyde&Company LLP
09.2016 - 02.2018

High School Diploma -

Friendly High School

Bachelor of Science - Business Administration And Management

Norfolk State University

Similar Profiles

CREATE PROFILE
KAREN JOHNSON