Karen Johnson

• Answered multi-line phone system, routing calls, delivering messages to staff and taking phone inquires. Scheduled new patient appointments and follow-up appointments.
• Insurance verifications, including explaining coverages to patients.
• Checking in and registering new patients.
• Entering billing for all services provided.
• Accepted payments and applied payments for services provided.
• Wrote progress letters for patient's attorneys and probation officers.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked closely with patients to deliver excellent and direct individualized patient care.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Insurance verifications.

• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Reconciled and corrected issues with financial records.
• Compiled and reported food cost and labor weekly.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

Analyzed and controlled all aspects of customer contact involving personal automotive, homeowners, marine and excess liability policies coverage at a moderate to advanced level of complexity.

Solicited and serviced customer contacts for life coverage.

Handled new customer inquiries by discussing and servicing caller's coverage needs.

Maintained accurate records of procedures, rate and policy changes/coverages.

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.