Karen Jones
Morehead City,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Social Worker II Child Care & Work First Employmen
Carteret County Department Of Social Services
07.2017 - 12.2023
- Prepare a variety of reports and of correspondence: prepares and maintain files and records; submits required reports to Federal and State Agencies
- Develop service plan with client: conducts quarterly reviews and revises plan as needed: ensures quality services are received.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Conducted home visits to assess clients' home environment and provide support.
- Maintain client's confidentiality
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities
- Assist client's with completing application and associated documents for program for program service.
- Attend Community Out Reach Programs.
Income Maintenance Caseworker
Carteret County Department Of Social Services
09.2014 - 07.2017
- Gathered information via telephone, mail or in person from clients applying for assistance
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
Church Secretary
Holy Springs Free Will Baptist Church
06.2011 - 07.2012
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Created and updated membership rosters, church documents and basic reports.
- Handled church correspondence, member database and building scheduling.
- Greeted visitors, callers and members of congregation courteously and promptly
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Wireless Consultant
US Cellular Wireless
02.2001 - 10.2009
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted training on new products and services in the locally retail store for fellow employees.
Education
Bachelor of Science - Industrial Electronics Technology
North Carolina A & T State University
Greensboro, NCSkills
- Family Case Management
- MS Office
- Referrals and Networking
- Case Management
- Attention to Detail
- Community Referrals
- Social Services
- Community Resources
- Goal setting
- Problem-solving
- Active listening
- Time management
- Client Needs Assessment
- Analytical Thinking
- Data Collection and Management
Timeline
Social Worker II Child Care & Work First Employmen
Carteret County Department Of Social Services
07.2017 - 12.2023
Income Maintenance Caseworker
Carteret County Department Of Social Services
09.2014 - 07.2017
Church Secretary
Holy Springs Free Will Baptist Church
06.2011 - 07.2012
Wireless Consultant
US Cellular Wireless
02.2001 - 10.2009
Bachelor of Science - Industrial Electronics Technology
North Carolina A & T State University
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