Karen Jones
Bolivia,NC
Summary
Driven professional with extensive experience at Wells Fargo Bank, adept in foreclosure and loan modification processes. Excelled in clearing titles, reducing aged inventory, and enhancing customer experience. Skilled in MSP BFKS and demonstrating exceptional collaboration abilities. Proven track record of developing innovative procedures and efficiently managing dual pipelines in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Foreclosure Title Curative - Escalations Representative
Wells Fargo Bank, N.A.
Raleigh, NC
05.2018 - Current
- Collaborate with Foreclosure Counsel and Title Underwriters to identify title encumbrances and detailed plans for correcting issues and clearing titles for planned changes and to remove clouded titles
- Correspond with internal partners such as Loss Mitigation, Internal Lien Release, Risk, Government Title and Litigation
- Prioritized workflow in order to provide enough attention on aged and escalated loans while also maintaining oversight on the less complex loans
- Contributed new ideas to Management that may improve customer experience, performance and quality for the department and broader organization
- Assisted Management in developing new procedures to provide to team members for Home Equity Charge Off process
- Assisted previous team Default Decisioning Title during Covid19 Pandemic while Foreclosures were on hold
- Managed both pipelines in Loss Mitigation and Foreclosure
- Approve title curative fees requested by Foreclosure Counsel in order to resolve title issues
- Review title claims submitted by Foreclosure firm to ensure all title issues were submitted to title company
Default Decisioning Title - Research Remediation Analyst
Wells Fargo Bank
Raleigh, NC
04.2013 - 05.2018
- Reviewed Title for encumbrances clouding title
- Collaborated with Home Preservation Specialist to assist with documents needed from the customers in order to complete and be approved for Loan Modifications
- Assisted in training team members with policies and procedures on review of title as well as title resolving issues as well as cross trained with Loss Mitigation and Foreclosure Title Department
- Prepared/submitted Subordination agreements and coordinated execution of the same by first lien holders
- Aged Inventory Review – Reviewed files for the possible outflow of files to reduce the risk and aged inventory
- Second Level Review – reviewed team members loans for accuracy before passing loan to final stages in Settlement Department
- Demonstrated respect, friendliness and willingness to assist wherever needed and maintained energy and enthusiasm in fast-paced environment
- Assisted Management in developing new procedures to provide to team members
Education
Franklin K. Lane
Brooklyn, NY06-1992
Skills
- MSP BFKS (Black Knight - LPS Desktop)
- Sharepoint
- Arrow Loan
- E-car
- Deficiency Queue
References
Available upon request
Timeline
Foreclosure Title Curative - Escalations Representative
Wells Fargo Bank, N.A.
05.2018 - Current
Default Decisioning Title - Research Remediation Analyst
Wells Fargo Bank
04.2013 - 05.2018
Franklin K. Lane
Similar Profiles
Troy ClementTroy Clement
Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)
Dolly TranDolly Tran
Lead Control Management Officer, Vice President at Wells Fargo Bank, N.A.Lead Control Management Officer, Vice President at Wells Fargo Bank, N.A.
Janey GagliardiJaney Gagliardi
Business Execution Consultant: Incident Management at Wells Fargo Bank, N.A.Business Execution Consultant: Incident Management at Wells Fargo Bank, N.A.