Summary
Overview
Work History
Skills
Work Availability
Work Preference
Websites
Timeline

Karen Jones

Bolivia,NC

Summary

Experienced mortgage professional with over 12 years in managing loan pipelines in foreclosure, and default loss mitigation. Skilled in resolving title issues and collaborating across teams to improve efficiency and ensure compliance with industry regulations. Strong background in office administration and clerical tasks, including document management, managing high volume of incoming calls and data entry. Passionate about continuous learning and professional development, consistently striving to enhance processes and deliver results.

Overview

12
12
years of professional experience

Work History

Foreclosure Escalation Specialist SME

Wells Fargo Home Mortgage
05.2018 - 02.2025
  • Reviewed property titles for encumbrances and potential clouds on title, collaborating with foreclosure counsel to develop and implement effective curative strategies, ensuring timely resolution and clear marketable title for foreclosure sales
  • Managed relationships with vendors providing services related to the foreclosure process
  • Responded promptly to emails and phone calls, consistently meeting service level agreement (SLA) turnaround times to resolve issues efficiently and ensure satisfaction
  • Updated and entered data into databases to reflect the most current and accurate details, eliminating outdated or incorrect records
  • Maintained updated knowledge through continuing education and advanced training
  • Utilized various software and tools to streamline processes and optimize performance
  • Reviewed legal complaints and documents drafted by title counsel, ensuring accuracy of property details and alignment with foreclosure processes, mitigating the risk of errors in legal proceedings
  • Collaborated with management to streamline procedures, improving overall efficiency and ensuring smoother processes across department
  • Assisted in training new team members in policies and procedures for the review of title, as well as resolving title issues
  • Delivered excellent customer service by maintaining professionalism, actively listening to concerns, and providing clear, effective solutions in a timely manner
  • Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.

Research Remediation Analyst

Wells Fargo Home Mortgage
04.2013 - 05.2018
  • Reviewed title for encumbrances clouding title and collaborated with Home Preservation Specialist/SPOC effectively and communicated title issues to the borrowers, ensuring they understood each step so they may proceed with their loan modification.
  • Collaborated with partnered teams to ensure timely and accurate delivery of solutions and clear communication throughout the process.
  • Prepared and submitted subordination agreements and coordinated the execution of the same by senior lien holders.
  • Collaborated with lien holders to obtain satisfactions/ releases for judgments UCC filings, etc.
  • Transitioned to Aged Inventory Review – reviewed files as a second set of eyes to identify issues and explore alternative solutions, reducing the risk of aged inventory which resulted in successful return.
  • Transitioned to Second Level Review – Conducted second-level loan reviews of team members' loans for accuracy to ensure all policies and procedures were adhered to before final outflow.
  • Managed escalated files in coordination with the Office of the President, ensuring timely and effective resolution of complex issues.
  • Facilitated conference calls with change control teams to evaluate and enhance procedures, resulting in a more efficient and streamlined workflow process.
  • Facilitated team-building activities that promoted open communication, strengthened team collaboration, resulting in improved workflow and overall team performance.
  • Foster positive relationships with clients, addressing their concerns regarding title issues and providing updates on the resolution process..

Skills

  • Default and Foreclosure Title review and curative
  • Loan Servicing & Loss Mitigation
  • LPS Desktop, MSP, SharePoint and Microsoft office
  • Research & Data Analysis
  • Risk assessment
  • Strong analytical skills
  • Training and mentoring
  • Customer focus
  • Stakeholder management
  • Research and development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company Retreats

Websites

Timeline

Foreclosure Escalation Specialist SME - Wells Fargo Home Mortgage
05.2018 - 02.2025
Research Remediation Analyst - Wells Fargo Home Mortgage
04.2013 - 05.2018

Similar Profiles

CREATE PROFILE
Karen Jones