Karen Jones
Office Worker
Bradley,IL
Summary
Dynamic and resourceful professional with extensive experience at Cornerstone Services, Inc. Proven track record in office administration and customer service, enhancing team productivity through effective communication and meticulous recordkeeping. Skilled in MS Office and problem-solving, consistently ensuring confidentiality and streamlining processes for improved efficiency.
I am applying for the Receptionist position. I am currently retired. I am looking for a suitable part-time position to offset my Social Security.
Overview
7
7
years of professional experience
Work History
Administrator of Grants, Subsidies, and Housing
Cornerstone Services, Inc
10.2023 - 08.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Provided exceptional customer service to both internal and external clients through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Receptionist
FGC Brandon House Drug and Rehab
06.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Medical Insurance Verifier
Riverside Medical Center
10.2017 - 05.2022
- Enhanced client satisfaction by accurately verifying insurance coverage and processing claims in a timely manner.
- Maintained up-to-date knowledge of industry regulations, changes, and trends through continuous professional development.
- Verified all patient demographic information when registering for services.
- Reduced claim denials by diligently researching and resolving discrepancies in policy information.
- Ensured timely referrals for specialty care or diagnostic tests by verifying coverage and obtaining necessary preauthorizations.
- Streamlined the verification process with meticulous attention to detail, ensuring accurate data entry and documentation.
- Collaborated with healthcare providers to obtain required patient information for accurate insurance verification.
- Utilized advanced software tools for efficient management of client records, policy information, and claim statuses.
- Provided exceptional customer service during interactions with clients, addressing concerns or questions promptly and professionally.
- Acquired billing information by worker's compensation accounts and MVA.
- Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Associate of Applied Science - HIM
Joliet Junior College
Joliet, IL 05.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Attention to detail
Recordkeeping and file management
Documentation and reporting
Decision-making
Mail handling
Information management
Data confidentiality
Supplies ordering
Goal setting
Flexible schedule
Bookkeeping
Personable and approachable
Resourceful and analytical
Timeline
Administrator of Grants, Subsidies, and Housing
Cornerstone Services, Inc
10.2023 - 08.2024
Receptionist
FGC Brandon House Drug and Rehab
06.2022 - 10.2023
Medical Insurance Verifier
Riverside Medical Center
10.2017 - 05.2022
Associate of Applied Science - HIM
Joliet Junior College
05.2001 -