Karen Jones, RN
Italy,TX
Summary
Dynamic and results-driven Vice President with over 25 years of experience in healthcare leadership, specializing in clinical excellence and operational oversight. Proven track record of driving organizational success through strategic planning, process optimization, and fostering a culture of continuous improvement. Recognized for building strong interdisciplinary teams and cultivating positive relationships with stakeholders. Passionate about delivering exceptional patient care and outcomes, with a focus on quality, safety, and customer satisfaction. Adept at addressing challenges with innovative solutions and maintaining high standards of clinical performance and service delivery.
Overview
23
23
years of professional experience
Work History
Regional Vice President/Area Vice President
Addus Homecare Corp
Frisco, TX
01.2015 - 08.2024
- Developed and implemented strategic plans for regional business growth, and achieved company objectives.
- Managed a team of Executive Directors throughout Oregon, Virginia, Texas, Idaho, Kansas, and Missouri, to ensure effective execution of company initiatives.
- Analyzed regional financial data to identify areas of potential cost savings or revenue enhancement.
- Implemented best practices throughout the region in order to standardize operations and increase efficiency.
- Played a key role in the creation of a comprehensive Clinical Operations Manual to ensure consistency, quality, and compliance across organizational practices.
- Implemented monthly reports monitoring length of stay, quality indicators, CAHPS improvement, conversion rates, discharges, non-admits, and quality documentation to ensure positive patient outcomes. Successfully implemented best practices to improve STAR ratings. Led agencies to successfully achieve 4- and 5-star ratings. Achieved the 2023 SHP Best Hospice Caregiver Satisfaction Award in one agency. No other agency within the company has ever achieved.
- Resolved escalated customer issues as needed, in order to maintain high levels of customer satisfaction.
- Knowledge in the use of HCHB analytics and back office as it relates to patient care.
- Responsible for oversight of the Palliative Care Program for Oregon and Texas.
- Prepared for and successfully passed ACHC accreditation in offices within Oregon, Texas, Idaho, Kansas, and Missouri.
- Completed thorough daily opening and closing functions to maintain operational standards each day.
- Assisted in negotiating contracts with vendors, suppliers, and other external partners.
- Created a manager-in-training program to mentor staff, foster professional growth, and increase employee satisfaction.
Divisional Vice President
Southern Care Hospice
Irving, TX
01.2012 - 06.2014
- Managed overall operational success of 36 offices in 8 states.
- Created, and managed annual budget for the division ensuring fiscal responsibility, monitoring impact of staffing, pharmaceuticals, DME, and medical supply costs.
- Analyzed financial data to identify trends and opportunities for improvement.
- Collaborated with other divisions on joint projects or initiatives that impacted the overall organization.
- Evaluated existing programs, reviewed, and recommended company-wide policy changes affecting operational performance, and contributing to quality patient care. Served on Education Committee, and Clinical Executive Committee.
- Responsible for oversight review of operational statistics and productivity measures, medical record documentation, employee recruitment/retention, continuing education of staff, quality assurance/performance improvement programs, regulatory/corporate compliance, customer service standards, patient/family, physician, and facility satisfaction surveys.
- Assisted the Senior Vice President of Operations in the review, analysis, and appraisal of the effectiveness of clinical services.
- Provided organizational leadership, and collaborated with executive partners, to establish long-term goals, strategies, and company policies.
- Fostered collaboration and development of new practices. Coordinated, developed, and presented quarterly regional and divisional education and professional development meetings.
- Ensured compliance with company standards with regard to operational processes, policies, and procedures. Promoted and maintained an environment that is in compliance with federal, state, and local regulatory agencies.
Regional Clinical Vice President
Southern Care Hospice
Irving, TX
06.2005 - 01.2012
- Developed and executed strategic plans to support the vision of the organization. Managed overall operations of the hospice program at the regional level, including oversight of third-party contracts, budgeting, and accounting systems.
- Recommended policy changes and assured compliance with the Performance Improvement Program.
- Responsible for employing qualified clinical personnel, including the local Executive Director, Clinical Director, and Local Medical Director, ensuring adequate employee orientation, education, and annual employee performance evaluations. Also assisted in establishing performance standards for staff members in order to drive productivity levels up.
- Organized special projects, such as corporate events or marketing campaigns. Coordinated, developed, and presented regional education and professional development.
- Ensured compliance with federal, state, and local laws related to employment practices. Assured that care is in accordance with Medicare, Medicaid, federal, and state guidelines by performing monthly chart audits, attending corporate compliance and Department of Health surveys, and supervising the implementation of recommended plans of correction.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards by investigating any patient, family, employee, or customer complaints and concerns, and ensured appropriate follow-up.
- Monitored ongoing local operational changes and updates through site visits and weekly conference calls to identify problems, implemented solutions to better streamline operations, and provide supervision and feedback.
- Managed the overall operational success of 10 locations.
Clinical Director
SouthernCare, Inc
Cartersville, GA
06.2003 - 06.2005
- Responsible for the management of the hospice program in matters of overall operation at the local office level, including oversight of the budget and accounting system. Monitored patient progress, ensuring quality care was provided.
- Provided clinical oversight for staff and services. Assured that patient care is in accordance with Medicare, Medicaid, federal, and state guidelines by performing monthly chart audits and implementing plans of correction.
- Ensured that all employees had appropriate training before working with patients.
- Participated in community outreach events to promote awareness about hospice.
- Followed up on any patient, employee, and customer complaints or concerns, and submitted an action plan to the supervisor.
- Maintained relationships with external vendors to ensure adequate supplies were available.
- Managed the day-to-day operations of a multi-disciplinary team.
- Reviewed medical records for accuracy, completeness, and compliance with legal requirements.
- Conducted and recorded regular staff meetings with local clinical staff.
- Assured assignment of all direct care clinical staff, participated in on-call, and provided direct patient and family care as needed.
Community Relations Director
SouthernCare, Inc.
Cartersville, Montgomery, GA, AL
06.2001 - 06.2003
- Worked with local clinicians to develop and implement a comprehensive marketing plan.
- Supervised the Volunteer Coordinator in the development and implementation of the volunteer program, assuring compliance with all Medicare, Medicaid, federal, and state guidelines.
- Supervised the Admission Coordinator and provided oversight to the admission process in accordance with Medicare, Medicaid, federal, and state guidelines.
- Assisted with budgeting for community outreach projects by tracking expenses associated with promotional materials, or special events.
- Demonstrated exceptional customer service to patients, families, referral sources, co-workers, and contractual vendors.
- Responsible for financial, admissions, and productivity goals for the local office.
- Managed general duties related to running day-to-day operations, including payroll, reports, education, and coordination.
Education
Associate of Science - Nursing
Wallace Community College
Selma, AL05-1994
Skills
- Hospice Care
- Palliative Program
- ACHC Compliance
- Growth Minded
- Budget planning and administration
- Cost containment
- Clinical indicators
- Quality of Care
- Risk Management
- Mentoring Leadership
- Sales leadership
- Decision-making
- Active listening
- Excellent communication
- Improve policies
- New business development
- Process improvement
- Planning and coordination
- Client relationship building
- Operational planning
Timeline
Regional Vice President/Area Vice President
Addus Homecare Corp
01.2015 - 08.2024
Divisional Vice President
Southern Care Hospice
01.2012 - 06.2014
Regional Clinical Vice President
Southern Care Hospice
06.2005 - 01.2012
Clinical Director
SouthernCare, Inc
06.2003 - 06.2005
Community Relations Director
SouthernCare, Inc.
06.2001 - 06.2003
Associate of Science - Nursing
Wallace Community College
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