Karen Judd
North Fort Myers
Summary
Well-qualified Dispatcher/Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
Work History
Dispatcher Office Manager
Affordable Mobile RV Repair
10.2022 - 11.2025
- Coordinated daily schedules to optimize technician routes and minimize travel time.
- Managed incoming service requests, prioritizing based on urgency and customer needs.
- Executed data entry tasks to maintain accurate records of service history and inventory.
- Assisted in budgeting and resource allocation for operational expenses and equipment needs.
- Resolved customer inquiries and complaints, ensuring satisfaction and fostering long-term relationships.
- Facilitated communication between clients and technicians to ensure clear understanding of service requirements.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
General Manager
JOANN Fabrics and Crafts
11.1989 - 06.2021
- Directed store operations, ensuring optimal inventory management and merchandising standards.
- Implemented strategic initiatives to enhance customer engagement and drive sales growth.
- Mentored management team, fostering professional development and teamwork across departments.
- Analyzed market trends to refine product assortment and improve competitive positioning.
- Developed and executed training programs to elevate staff performance and service excellence.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Applied Science - Automotive Technology
Indiana Vocational Technical College
New Albany, INSkills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Customer relations
- Schedule management
- Route planning
- Customer relationship management
- Verbal and written communication
Timeline
Dispatcher Office Manager
Affordable Mobile RV Repair
10.2022 - 11.2025
General Manager
JOANN Fabrics and Crafts
11.1989 - 06.2021
Associate of Applied Science - Automotive Technology
Indiana Vocational Technical College