Karen Julius

• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Dedicated support and assistant to licensed nurses to administer medications and treatments.
• Supported needs of residents under long-term or rehabilitative care.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Upheld infection control and prevention policies across different patient-facing areas.
• Cared for clients with diagnoses such as respiratory failure, diabetes, dementia, Alzheimers, Parkinson's Disease, ALS, COPD.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Accepted additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Documented care actions by completing records and logs in medical software system.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

• Worked in both Medicare and ACA Health Marketplace
• Serviced correspondence management between clients and insurance carriers
• Relied on interpersonal communication skills, customer service abilities, conflict resolution sensibilities
• Executed document analysis, database management, efficiency optimization, compliance and fraud prevention
• Required excellent written communication skills through email and texting
• Required initiative to pursue and follow up with prospects
• Demonstrated discretion, used sound judgment in placing clients with carriers.
• Proficient in video conferencing platforms such as Zoom and Google Meets.
• Met with clients to understand goals and recommend solutions to fit specific needs.
• Used data-driven approach to determine best potential outcomes
• Networked to identify potential new clients and expand geographic territories. Maintained licensure in 20 states.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Prepared contracts and related documentation according to strict standards.
• Discussed financial options with clients and provided informed suggestions.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

• Provided information on features, policies and relative advantages to promote Medicare insurance packages.
• Adhered to all regulations and compliance for insurance sales.
• Virtual and telephonic meetings with clients to discuss needs.
• Worked in high-volume, competitive sales environment.
• Provided detailed information about company insurance products.
• Set up policies and completed all documentation.
• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Obtained underwriting approval by completing application for coverage.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Approached potential clients by using direct marketing mailings and phone contacts.

• Medicare call center, averaged 70+ outbound calls per day.
• A sales leader in my team.
• Reviewed customer needs and financial means to determine appropriate policy offerings.
• Maintained detailed records of customer information and policy sales.
• Stayed in touch with clients to assess changing demands and offer new solutions.
• Sold various insurance ancillary products to individuals within assigned territory using consultative selling techniques.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

• Followed directions of licensed nurses to facilitate care.
• Delivered high-quality sub-acute skilled care to mostly geriatric patients requiring in-patient stabilization.
• Upheld infection control and prevention policies.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Facilitated personal hygiene management, feeding and ambulation.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Documented care actions by completing records and logs in medical software system.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Identified and reported unsafe situations to maintain adherence to safety protocols.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

• Per-diem agency LNA assignments in different facilities through Southern New Hampshire.
• Palliative Care: Provided care and comfort of terminally ill patients facing end of life stage. Provided support to family members.
• Geriatric Psychiatric Care: Supported multidisciplinary services for older adults with acute psychiatric problems. Worked in a teams that provide medical, emotional, and psychiatric care, the patient and family are supported as they strive to return to an optimal level of independence and functioning.
• Emergency Room: Assisted in triaging walk-in patients. Questioned and documented symptoms. Documented vital signs. Made sure everyone had an ID bracelet and verified identities. Also, observation of people with suicidal intentions as they waited for psychiatric medical help.

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Followed directions of licensed nurses to administer medications and treatments.
• Supported needs of residents under long-term care or assisted living.