Karen Justin
Saint Helen,MI
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at William Beaumont Hospital. Excelled in roles requiring excellent communication and organizational skills, including inventory oversight and problem-solving. Demonstrated ability to maintain high cleanliness standards and manage sensitive records, contributing to improved efficiency and compliance.
Overview
44
44
years of professional experience
Work History
Booth Attendant
Richfield Township Boat Launch
Saint Helen, MI
05.2024 - 08.2024
- Selling seasonal Boat launch passes for Richfield township
- Provided exceptional customer service, creating a welcoming environment for patrons upon arrival.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
Patient Family Liaison
William Beaumont Hospital
Royal Oak, MI
07.1993 - 08.2021
- Greeted and assisted patients (pediatric)with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Improved communication between medical staff and families by serving as a liaison for information exchange.
- Enhanced patient satisfaction by addressing concerns and providing emotional support to patients and their families.
- Promoted a positive hospital experience by creating a welcoming environment for patients and their families during visits or stays.
- Ensured continuity of care across various departments within the hospital setting by maintaining open lines of communication among all involved professionals.
- Participated in ongoing professional development opportunities to stay current on best practices in patient-centered care delivery.
- Maintained accurate records of patient interactions, ensuring confidentiality and compliance with HIPAA regulations.
- Managed difficult situations involving conflict resolution between family members or between family members and medical staff while maintaining professionalism.
- Improved communication between medical staff and families by serving as a liaison for information exchange.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.( Fax, Copy, Spectra link phone)
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Pantry Supervisor
Troy Hilton
Troy, MI
08.1980 - 05.1993
- Enhanced pantry organization by implementing efficient storage systems and inventory management techniques.
- Conducted regular inventory audits, maintaining accurate records for budgeting purposes.
- Ensured compliance with local health department regulations pertaining to food handling, storage, and sanitation procedures.
- Assisted in the development of creative daily specials, promoting customer satisfaction and repeat business.
- Streamlined food preparation processes for increased productivity and reduced waste.
- Implemented cross-training initiatives for pantry staff members, fostering a versatile workforce capable of handling various tasks within the restaurant.
- Mentored new employees, providing guidance on best practices in pantry management and food preparation techniques.
- Maintained a clean and sanitary work environment, contributing to a successful health inspection rating.
- Supervised pantry staff, ensuring consistent quality and adherence to safety guidelines.
Education
High School Diploma -
Warren High School
Warren MI06.1979
Skills
- Cleanliness
- Phone Etiquette
- Cash Handling
- Records Maintenance
- Inventory Oversight
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Customer service excellence
- Organizational Skills
- Self Motivation
- ID Verification
Timeline
Booth Attendant
Richfield Township Boat Launch
05.2024 - 08.2024
Patient Family Liaison
William Beaumont Hospital
07.1993 - 08.2021
Pantry Supervisor
Troy Hilton
08.1980 - 05.1993
High School Diploma -
Warren High School