Karen Kaiser
18208 167th Ave NE,WA
Summary
Adept at transforming spaces and enhancing aesthetics, my tenure at California Closets honed my design thinking and client relationship skills. Renowned for strategic thinking and exceptional customer service, I consistently delivered projects that exceeded expectations, fostering long-term partnerships and achieving significant client retention. My approach combines creativity with practical problem-solving, ensuring both innovative and functional design solutions.
Overview
22
22
years of professional experience
Work History
Senior Design Consultant/Sales
California Closets
01.2009 - 12.2024
- Established a reputation for excellence within the organization due to consistent high-quality work output.
- Implemented feedback from clients and colleagues to refine designs for better functionality and visual appeal.
- Optimized the use of available resources, reducing overall project costs without compromising on quality or aesthetics.
- Developed strong relationships with clients, Interior designers and contractors leading to repeat business and long-term partnerships.
- Managed multiple projects simultaneously, throughout the lead generation, sales consultation, design and installation.
- Oversaw quality assurance checks on finished designs, ensuring alignment with client expectations and brand guidelines.
- Increased client retention by consistently meeting deadlines, adhering to budgets, and delivering exceptional results through creative problem-solving skills.
- Continuously updated design skills through professional development, staying ahead of industry trends and ensuring the delivery of cutting-edge solutions for clients.
- Enhanced client satisfaction by delivering high-quality design solutions tailored to their specific needs.
- Presented compelling visual presentations to clients, using proprietary 3D CAD software, showcasing proposed designs and effectively communicating project objectives.
- Maintained clear communication channels throughout projects, ensuring all parties were informed of progress updates and any potential challenges encountered in the design process.
Real Estate Staging - Business Owner
Stage Right
01.2008 - 09.2008
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Designed and installed appropriate furniture and decor to inspire potential buyers, Turning and empty house for sale into a warm and inviting home.
General Manager
Elliott Bay Furniture
09.2002 - 11.2007
- Managed warehouse and office employees through hiring, evaluations, training, and scheduling.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Negotiated wholesale furniture sales to local vendors, and negotiated contracts.
- Formulated policies and procedures to streamline operations.
- Attended Furniture shows and conferences to forge alliances with other vendors and wholesalers.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
No Degree - Teller Banking Operations
Sun Bank - In House Teller Training
Ft. Lauderdale, FL01-1985
High School Diploma -
West Albany High School
Albany05-1981
Skills
- Strategic thinking
- Interaction design
- Digital design
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Works Well Under Pressure
- Excellent communication
- Creative thinking
- Punctual and dependable
- Adaptability and flexibility
- Effective communication
- Decision-making
- Relationship building
- Multitasking and organizing
- Self motivation
- 3D design
- Design thinking
Timeline
Senior Design Consultant/Sales
California Closets
01.2009 - 12.2024
Real Estate Staging - Business Owner
Stage Right
01.2008 - 09.2008
General Manager
Elliott Bay Furniture
09.2002 - 11.2007
No Degree - Teller Banking Operations
Sun Bank - In House Teller Training
High School Diploma -
West Albany High School
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