Karen Kann

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Scheduled and coordinated travel arrangements for office staff members.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Processed incoming and outgoing mail and packages according to established procedures.

Answered office phone and emails to schedule appointments, forward information regarding a patient cancellation to appropriate clinician.

Managed office paperwork, including scanning documents and faxing plan of care for patients to appropriate physicians for signature.

Collected copays and account balance payments.

Built and maintained therapist's daily schedules.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Delivered administrative support to coworkers, taking on additional tasks during peak times.

Greeted patients, maintaining exceptional customer satisfaction.

Sorted and distributed business correspondence to correct department or staff member.

Scheduled patients with 100% accuracy, including registration of patients.

Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Produced and distributed monthly newsletters, including mailing according to post office regulations.

Produced and assembled weekly church service bulletins.

Typed correspondence for Pastor and staff.

Attended monthly council meetings, transcribing and producing monthly meeting minutes and distributing to council members.

Maintained complete confidentiality in accordance with organization and legal requirements.

Observed confidentiality and safeguarded all patient-related information.

Pulled patient charts for physician's signature.

Maintained spreadsheet of patient documents that needed physician's signature.

Answered phone calls and routed caller to appropriate staff.

Verified, updated and entered patient information into system.

Worked with speed, efficiency and accuracy to process documentation and complete projects.

Recorded and filed patient data and medical records.

Assisted management with reporting and paperwork.

Traveled to California with co-workers to learn and implement new hospital computer software.

Processed information on new baby births for the Office of Vital Statistics.