Talaysia Powell
Waynesboro,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medicaid Eligibility Specialist
Teleperformance
Augusta, GA
03.2023 - 01.2025
- Processed requests for changes in existing Medicaid cases.
- Provided technical guidance to staff on program requirements and procedures related to enrollment processes.
- Collaborated with other departments within the organization in order to resolve issues relating to Medicaid eligibility requirements.
- Identified areas where improvements could be made in order improve efficiency or customer service levels.
- Performed periodic audits of case files to ensure accuracy and completeness.
- Attended training sessions, seminars and workshops related to Medicaid programs.
- Analyzed data trends related to program performance metrics.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Insurance Agent
Sitel
Augusta, GA
02.2022 - 12.2024
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Cashier
Walmart
Waynesboro, GA
06.2021 - 09.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Certificate - Dental Assistant
Accelerated Academy
Augusta, GA11-2023
High School Diploma -
Burke Country High School
Waynesboro, GA05-2021
Skills
- Interviewing techniques
- Medicaid
- Application processing
- Policy interpretation
- Eligibility determination
- Teamwork
Certification
- Dental Assistant
Timeline
Medicaid Eligibility Specialist
Teleperformance
03.2023 - 01.2025
Insurance Agent
Sitel
02.2022 - 12.2024
Cashier
Walmart
06.2021 - 09.2023
Certificate - Dental Assistant
Accelerated Academy
High School Diploma -
Burke Country High School
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