Karen Kee
Columbia,US
Summary
Proven to enhance customer satisfaction and efficiency at Southern Way Catering, I am a dedicated professional with expertise in food safety and sanitation, and a knack for conflict resolution. Leveraging strong organizational skills and an engaging personality, I consistently deliver high-quality service, even in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Southern Way Catering
09.2023 - Current
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
General Laborer
People Ready Staffing Agency
03.2020 - Current
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Enhanced table presentation, arranging settings in alignment with event themes and specifications.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Replenished condiments and other supplies at tables and service bars.
- Maintained clean and safe work environment.
Concessions Stand Worker
People Ready Staffing Agency
03.2020 - Current
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared food orders within [Number]-minute period.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Consistently provided friendly service to promote better customer engagement.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Supported event staff by quickly preparing large orders for groups or special occasions.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
High School Diploma -
Winnsboro High School
Winnsboro, United StatesSkills
- Neat, clean and professional appearance
- Reliable and punctual
- Cash Handling
- Engaging personality
- Reliable team worker
- Math and language skills
- Food safety and sanitation
- Washing windows
- Cleaning methods
- Dusting
- Polishing surfaces
- Able to lift 70 lbs
- Restroom detailing
- Customer-oriented
- Physically strong
- Excellent oral and written communication
- Customer service-focused
- Pain management techniques
- Team training and supervision
- Training and development
- Organizational skills
- Flexible
- Sterilization techniques
- Patient positioning understanding
- Infection control standards
- Credit card payment processing
- Conflict mediation
- Issue and conflict resolution
- Communication
- People skills
- Basic math
- Reliable and trustworthy
- Adaptability
- Teambuilding
- Troubleshooting
- Decision-making
- Microsoft Office
- Leadership
- Computer skills
- Quality assurance controls
Timeline
Food and Beverage Attendant
Southern Way Catering
09.2023 - Current
General Laborer
People Ready Staffing Agency
03.2020 - Current
Concessions Stand Worker
People Ready Staffing Agency
03.2020 - Current
High School Diploma -
Winnsboro High School
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