Karen Keener
Red Lion,Pennsylvania
Summary
Proven leader in healthcare, adept at enhancing team performance and patient care at Penn State Health. Excelled in complex problem-solving and interpersonal relations, achieving significant process improvements. Skilled in customer relationship management, demonstrated through effective conflict resolution and strategic planning. Expert in team leadership and operational efficiency, driving departmental success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager Interventional Radiology
Penn State Health Milton S. Hershey Medical Center
02.1995 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Interpersonal Relations
- Process Improvement
- Customer Relationship Management
Affiliations
- American Society of Radiologic Technologist
- Association of Vascular and Interventional Radiographerss
Certification
ARRT- American Registry of Radiologic Technologist
Timeline
Manager Interventional Radiology
Penn State Health Milton S. Hershey Medical Center
02.1995 - 08.2024
ARRT- American Registry of Radiologic Technologist
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